Pro Shop Supervisor

About The Role

Banner House is seeking an experienced and highly organized Pro Shop Supervisor to oversee pro shop operations, staff management, retail performance, and member/guest service. This leadership role ensures accurate inventory control, efficient use of Shopify, smooth administrative support, and a welcoming environment for all players and guests. A passion for tennis and strong communication skills is essential.

What You'll Do

Pro Shop Leadership & Staff Management

• Oversee daily operations of the pro shop, including opening and closing procedures.
• Lead, train, schedule, and supervise pro shop staff to maintain consistent, high-quality service.
• Provide coaching, performance feedback, and ongoing support for team development.
• Foster a positive, organized, and professional work environment.

Retail Operations, Inventory & Racquet Services

• Maintain accurate, up-to-date inventory for all merchandise and supplies, both in-store and online.
• Manage Shopify product listings, process online orders, and review sales data for trends.
• Monitor stock levels and coordinate timely replenishment to meet member and guest needs.
• Oversee racquet services, including receiving racquets for stringing, tracking stringing logs, ensuring timely turnaround, and maintaining an organized drop-off/pick-up system.
• Create and maintain attractive and strategic merchandise displays.
• Assist members and guests with purchases, returns, product recommendations, rentals, and general inquiries.

Administrative & Operational Support

• Process member charges and maintain accurate billing and account information.
• Support planning and administrative tasks related to the annual tennis calendar, programs, and special events.
• Handle email communication, document preparation, and general administrative duties.
• Maintain organized records, operational checklists, and pro shop documentation.

Member & Guest Services

• Provide professional, welcoming, and timely assistance to all members and visitors.
• Address and resolve concerns effectively while maintaining club service standards.
• Promote upcoming club programs, social events, and new pro shop offerings.
• Contribute to a positive, community-focused atmosphere within the tennis program.

Qualifications

• Previous experience in retail management; supervisory experience strongly preferred.
• Strong knowledge of tennis equipment, rules, and league formats familiarity is a plus).
• Proficiency with Shopify and point-of-sale systems.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage inventory and racquet service workflows with accuracy.
• Ability to lift up to 25 pounds.
• Enthusiasm for tennis and dedication to exceptional customer service.