Problem Manager - ITIL/IT Service Management - SC Cleared

Senior Problem Manager - SC Cleared The Senior Problem Manager is a role within the IT Service Management department, reporting into the Head of Service Insight and Improvement. They are accountable for the overall quality and execution of the Problem Management process, to reduce the likelihood and impact of incidents by supporting Product Teams to identify underlying causes of persistent or repeat and potential incidents and managing workarounds and known errors. The Senior Problem Manager wi…