Process Analyst

The Broward Constitutional Tax Collector’s Office ensures accountability, transparency, and direct service to the residents of Broward County. Every dollar collected is managed with integrity and efficiency, strengthening public trust and delivering essential services that touch every resident’s life.

Why Join Us?

When you become part of our team, you’ll enjoy:

• Competitive pay
• Robust benefits package including: Florida Retirement System (FRS) participation, medical/dental/vision insurance, life insurance and legal services
• Generous paid time off, including 14 paid holidays
• Professional training and opportunities for career advancement
• The reward of serving your community while building a stable career in public service

The Process Analyst participates in, and leads, process improvement projects throughout the organization.

Essential Functions

• Leads and serves as a member on project teams using the Six Sigma Process Improvement methodology.
• Conducts workflow process reviews and process mapping to identify improvement opportunities.
• Assists with the design and implementation of new processes in partnership with process owners.
• Conducts regular reviews of procedures with content owners to ensure written procedures are up to date.
• Gathers and reviews relevant data to support necessary process improvement projects and conducts post-implementation reviews of relevant data to measure outcomes of process improvement projects.
• Communicates process modifications to process owners and to stakeholder departments including IT, Training, Finance and Budget, and Communications and New Media Group to ensure coordination of resources and successful implementation.
• Helps test and pilot any proposed workflow changes, working cross-functionally with internal stakeholders.
• Serves as a subject matter expert on the TCO Tax System
• May assist with escalated client concerns and/or complex transactions related to delinquent real estate taxes, corrections or Value Adjustment Board inquiries.