Process Analyst
Posted Updated
Summary
Glen Fisk Recruitment is hiring a Process Analyst for a large-scale business transformation program in Kelvin Grove, Brisbane (hybrid, contract until Sept 2027). Day to day: leading end-to-end process discovery, BPMN 2.0 current/future-state modelling, workshop facilitation, and process governance and improvement recommendations.
Salary: No Admin/Contractor Fee
- Kelvin Grove / Hybrid
- Contract until September 2027 with possible extension
Glen Fisk Recruitment is seeking an experienced Process Analyst to support a large-scale transformation program focused on improving business processes, operational efficiency and service delivery within a complex organisation.
In this role, you will lead the discovery, analysis and documentation of end-to-end processes, identifying opportunities for improvement and developing practical future-state solutions.
Working closely with business, technical and operational stakeholders, you will contribute to process design, governance and continuous improvement initiatives, ensuring processes align with organisational objectives, policies and technology requirements.
Key Responsibilities
- Lead end-to-end process discovery and analysis across multiple business units and service areas.
- Develop and maintain current-state and future-state process models using BPMN 2.0 and recognised modelling standards.
- Identify process inefficiencies, duplication, bottlenecks, risks and opportunities for improvement.
- Design practical future-state processes that align with business, policy, data and technology requirements.
- Facilitate workshops and stakeholder discussions to gather information, validate processes and agree on improvement priorities.
- Contribute to process architecture, including process hierarchies, ownership, governance and performance measures.
- Analyse business rules, controls, information flows, system dependencies and operational requirements.
- Develop process improvement recommendations to support simplification, standardisation and automation.
- Collaborate with Business Analysts, Solution Architects, Change Leads and subject matter experts to support transformation activities.
- Prepare process documentation, analysis, recommendations and reporting for project teams and senior stakeholders.
- Support change impact assessments, transition planning, testing and operational readiness activities.
- Establish process measures and contribute to ongoing monitoring and continuous improvement.
- Minimum 5 years' experience analysing and improving end-to-end business processes within a large, complex organisation.
- Strong experience in process modelling, including current-state and future-state mapping using BPMN 2.0.
- Demonstrated experience contributing to process architecture, including process hierarchies, value chains and enterprise-level process models.
- Proven ability to identify process inefficiencies, operational risks and improvement opportunities.
- Experience designing future-state processes that align people, policies, systems, data and business requirements.
- Strong understanding of Business Process Management (BPM) principles, governance frameworks and continuous improvement practices.
- Demonstrated ability to facilitate workshops and engage with diverse stakeholder groups.
- Excellent analytical, problem-solving and organisational skills.
- Strong written, verbal and visual communication skills, with the ability to present complex information clearly.
- Ability to work independently and collaboratively within multidisciplinary project teams.
- Previous experience working within higher education, government or other large, complex service environments.
- Experience supporting enterprise-wide business transformation, operating model changes or major technology implementations.
- Experience establishing process governance frameworks, ownership structures and performance measures.
- Ability to assess process performance using operational data, service measures and process metrics.
- Familiarity with process modelling tools and repositories used to maintain process architecture.
- Experience supporting policy reform, business process standardisation and automation initiatives.
- Knowledge of change management, business analysis and operational readiness activities.
For a confidential discussion, contact Justin Field on 1300 120 000
Submit your CV and quote reference 1707129