Process Analyst
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Process Analyst to join our team.
Your role at HFM:
- Analyse key business and processes
performance metrics to identify trends, inefficiencies, and improvement
opportunities.
- Map and document current (“AS IS”)
business processes to provide a clear understanding of existing workflows.
- Identify gaps, bottlenecks, and
potential enhancements to support process transformation and optimization
initiatives.
- Develop and present process
improvement recommendations aligned with business objectives and best
practices.
- Prepare and deliver detailed reports,
insights, and progress updates to the Head of the Business Process Management
Office (BPMO), Process Owners, and relevant managers.
Requirements
- Previous experience
in Business Process Analysis,
Project Management, Quality Assurance, Business Operations, or related roles.
- Strong
enthusiasm and curiosity about AI technologies, predictive analytics, and
data-driven innovation.
- Analytical &
Critical Thinking to dissect
complex business processes, identify root causes of problems, interpret data,
and logically evaluate various solutions.
- Problem-Solving ability, to identify process
issues, bottlenecks and inefficiencies, and creatively developing practical,
data-driven solutions.
- Proficient in
Microsoft Office Suite, particularly advanced Excel.
- Experience with
process management (JIRA preferred) and workflow automation tools.
- Ability to
create clear, detailed documentation, Standard Operating Procedures (SOPs), and
user guides.
- Proven ability
to multitask, prioritise tasks, and perform effectively in a dynamic
environment.
- Exceptional
communication and presentation abilities, comfortable interacting with
stakeholders, including senior management.
- English
proficiency is required.
- Previous
experience in financial services or fintech industries will be considered an
advantage.
Benefits
- Hybrid Work Model (2 days working from home)
- Monthly Wolt Vouchers
- Comprehensive Health & Life Insurance
- Provident Fund (Upon completion of the trial period)
- Summer Short Fridays (August)
- Additional Paid Annual Leave (up to 30 days, based on years of service)
- Birthday Leave
- Training & Education Allowance
- Udemy Business access
- Gym Membership
- Referral Bonus Program
Additional Support
- Visa Sponsorship and Relocation Assistance
All applications will be handled with the strictest confidentiality.