Process Design Lead

• Process Design & Optimization:
  Lead the design and re-engineering of end-to-end business processes across core functions.
  Analyze current (“As-Is”) processes and design optimized (“To-Be”) process models.
  Identify process gaps, inefficiencies, risks, and automation opportunities.
  Ensuring processes are scalable, standardized, and aligned with business strategy.
  
  
• Fin-tech & Digital Enablement:
  Design processes aligned with Fin-tech regulatory, operational, and technology requirements.
  Work closely with Product, IT, Risk, Compliance, and Operations teams.
  Ensure process designs support digital platforms, system integrations, and automation tools.
  
  
• Documentation & Standards:
  Develop and maintain:
  Process maps (BPMN)
  SOPs
  RACI matrices
  Process controls & KPIs
  
  
• Ensure proper governance and version control for all process documentation.
  
  
• Stakeholder Management:
  Facilitate process design workshops with business stakeholders.
  Act as a trusted advisor for process improvement initiatives.
  Aligning multiple stakeholders on process ownership and accountability.
  Continuous Improvement
  Monitor process performance using KPIs.
  Lead continuous improvement initiatives (Lean / Six Sigma concepts preferred).
  Support change management during process roll-outs.
  

Requirements

• Process Design & Optimization.
  
• Fin-tech & Financial Operations Knowledge.
  
• Systems & Technology Integration.
  
• Data & Analytical Capability.
  
• Risk, Compliance & Governance.
  

• Analytical & Critical Thinking.
  
• Problem-Solving & Innovation.
  
• Communication & Stakeholder Management.
  
• Project & Change Management
  
• Attention to Detail & Accuracy
  

Benefits