Process Engineer, Operational Excellence, Strategic Planning & Engagement
Are you someone who questions whether constraints should exist at all — rather than optimizing within them? Do you thrive on transforming broken, missing, or invisible processes into measurable, scalable systems?
The Process Engineering team — part of Strategic Planning & Engagement (SPE) within Sales, Marketing & Global Services — is Amazon's operational excellence capability that combines Lean Six Sigma rigor with the ability to build scalable mechanisms that put diagnostic power in the hands of business leaders.
We are looking for a Process Engineer who digs into root causes and redesigns processes from scratch — working backwards from the business problem and the customer. You will lead strategic initiatives spanning multiple teams within a VP-level organization, where the process is broken, missing, or invisible. Your job is to make it measurable, simple, and scalable.
You will apply Lean Six Sigma methodology — not as a rigid framework, but as a thinking system adapted to each problem. Some engagements require full Define-Measure-Analyze-Improve-Control rigor across months; others demand rapid diagnostic cycles in days. What remains constant: you start with the problem, not the process. You simplify before you automate. You deliver outcomes, not reports.
A differentiating capability of this role is defining and standardizing processes with enough fidelity to be operationalized by AI agents — specifying decision logic, branching conditions, exception-handling paths, and measurable acceptance criteria that determine when a process outcome is valid without human review.
Key job responsibilities
Lead the full lifecycle of complex, cross-functional process improvement initiatives spanning multiple teams — from diagnosis through implementation — using Lean Six Sigma and data-driven methodologies to deliver measurable impact
Conduct direct observation of processes where work happens, identify operational bottlenecks through quantitative analysis and process mining, and translate findings into structured process designs
Define and standardize business processes with sufficient detail to be operationalized through AI agents and automation — specifying decision logic, exception-handling paths, role-accountable handoffs, and measurable acceptance criteria
Partner with business, product, and engineering teams to translate ambiguous requirements into scalable solutions; define measurement frameworks that quantify business impact; and author initial standard operating procedures during process design
Drive adoption of standardized methodologies across organizations, influence senior stakeholders without direct authority, and build repeatable frameworks that reduce complexity and sustain independently
A day in the life
You will start your week embedded in the business — observing how work actually flows and identifying where friction lives. Mid-week, you are deep in data: running root cause analysis, mapping value streams, and validating hypotheses with stakeholders across the organization. By end of week, you are translating findings into structured process designs — complete with decision logic, handoff accountabilities, and acceptance criteria detailed enough for AI-agent execution. You will regularly present to senior leaders, collaborate across teams, and coach colleagues on methodology.
About the team
Process Engineering is one of six functions within Strategic Planning & Engagement (SPE), a team whose mission is to be a force multiplier for SMGS Ops organizational effectiveness and excellence. We are Lean Six Sigma practitioners and operational excellence experts who drive efficiency through data-driven insights, strategic planning, and business optimization. We work across the organization on the hardest process problems — the ones that are ambiguous, cross-functional, and invisible until someone makes them measurable. We value curiosity over credentials, outcomes over activity, and sustainable systems over one-time fixes.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
The Process Engineering team — part of Strategic Planning & Engagement (SPE) within Sales, Marketing & Global Services — is Amazon's operational excellence capability that combines Lean Six Sigma rigor with the ability to build scalable mechanisms that put diagnostic power in the hands of business leaders.
We are looking for a Process Engineer who digs into root causes and redesigns processes from scratch — working backwards from the business problem and the customer. You will lead strategic initiatives spanning multiple teams within a VP-level organization, where the process is broken, missing, or invisible. Your job is to make it measurable, simple, and scalable.
You will apply Lean Six Sigma methodology — not as a rigid framework, but as a thinking system adapted to each problem. Some engagements require full Define-Measure-Analyze-Improve-Control rigor across months; others demand rapid diagnostic cycles in days. What remains constant: you start with the problem, not the process. You simplify before you automate. You deliver outcomes, not reports.
A differentiating capability of this role is defining and standardizing processes with enough fidelity to be operationalized by AI agents — specifying decision logic, branching conditions, exception-handling paths, and measurable acceptance criteria that determine when a process outcome is valid without human review.
Key job responsibilities
Lead the full lifecycle of complex, cross-functional process improvement initiatives spanning multiple teams — from diagnosis through implementation — using Lean Six Sigma and data-driven methodologies to deliver measurable impact
Conduct direct observation of processes where work happens, identify operational bottlenecks through quantitative analysis and process mining, and translate findings into structured process designs
Define and standardize business processes with sufficient detail to be operationalized through AI agents and automation — specifying decision logic, exception-handling paths, role-accountable handoffs, and measurable acceptance criteria
Partner with business, product, and engineering teams to translate ambiguous requirements into scalable solutions; define measurement frameworks that quantify business impact; and author initial standard operating procedures during process design
Drive adoption of standardized methodologies across organizations, influence senior stakeholders without direct authority, and build repeatable frameworks that reduce complexity and sustain independently
A day in the life
You will start your week embedded in the business — observing how work actually flows and identifying where friction lives. Mid-week, you are deep in data: running root cause analysis, mapping value streams, and validating hypotheses with stakeholders across the organization. By end of week, you are translating findings into structured process designs — complete with decision logic, handoff accountabilities, and acceptance criteria detailed enough for AI-agent execution. You will regularly present to senior leaders, collaborate across teams, and coach colleagues on methodology.
About the team
Process Engineering is one of six functions within Strategic Planning & Engagement (SPE), a team whose mission is to be a force multiplier for SMGS Ops organizational effectiveness and excellence. We are Lean Six Sigma practitioners and operational excellence experts who drive efficiency through data-driven insights, strategic planning, and business optimization. We work across the organization on the hardest process problems — the ones that are ambiguous, cross-functional, and invisible until someone makes them measurable. We value curiosity over credentials, outcomes over activity, and sustainable systems over one-time fixes.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.