Process Improvement and Automation Manager

We're looking for a Process Improvement & Automation Manager to help transform the way we deliver services for our customers and colleagues.

This is a unique opportunity to lead process improvement activity across the organisation, identifying opportunities to simplify, streamline and modernise how work is done. You'll work closely with teams across the business to understand challenges, uncover root causes and implement practical solutions that deliver measurable benefits.

Whether through process redesign, system enhancements, automation or AI-enabled tools, you'll focus on finding the right solution to the problem, improving efficiency, consistency and customer outcomes while ensuring strong governance and sustainable adoption.

What you'll be doing

As our Process Improvement & Automation Manager, you will:

• Identify opportunities to improve processes across the organisation, reducing inefficiencies and enhancing service delivery.
• Analyse current ways of working, uncover root causes and redesign processes to improve outcomes.
• Facilitate workshops with stakeholders to understand requirements, challenge existing practices and build support for change.
• Design and deliver practical solutions, including process improvements, automation, Microsoft AI technologies and system enhancements.
• Assess business challenges and determine whether process, policy, technology, data or organisational changes are the most effective solution.
• Ensure appropriate governance, risk, security and data controls are considered throughout improvement initiatives.
• Develop process documentation, guidance and supporting materials to embed new ways of working.
• Support colleagues through change, helping drive adoption of new processes, tools and technologies.
• Measure and report on benefits, demonstrating efficiency gains, performance improvements and business value.
• Provide updates to governance groups on improvement initiatives, AI opportunities, risks and outcomes.
• Collaborate with external partners and suppliers where required to support delivery.

What we're looking for

We're seeking someone with a passion for continuous improvement and a practical mindset for solving business problems.

You'll have experience of:

• Business process analysis, mapping and redesign.
• Delivering measurable process improvements that enhance efficiency, quality or customer service.
• Root cause analysis and translating complex business challenges into practical solutions.
• Facilitating workshops and engaging stakeholders at all levels.
• Managing improvement initiatives from concept through to implementation and benefit realisation.
• Applying automation, AI or workflow technologies to improve ways of working.
• Using Microsoft 365 technologies, including Power Automate and the wider Microsoft ecosystem.
• Measuring and reporting business benefits and performance improvements.
• Working within governance, risk, compliance or information security frameworks.
• Creating clear and effective process documentation and user guidance.

It would be great if you also have

• Experience within financial services, banking or a regulated environment.
• Knowledge of Lean, Six Sigma, BPM or other continuous improvement methodologies.
• Experience using process mapping tools such as Visio.
• Experience working with third-party partners to deliver change and transformation initiatives.
• A degree or equivalent professional experience.

About us

Our mission is to unlock economic potential in Wales and enhance the local economy by providing sustainable, effective finance.

When our businesses thrive, they create a higher number of better quality jobs. The taxes they pay strengthen our public finances. The people they employ strengthen our communities. When Welsh businesses are strong, Wales is strong.

The Benefits

Employee Assistance Programme

State of the art IT equipment

Volunteer
days

An employer of choice

We continuously monitor industry best practices so we can deliver excellence while offering our colleagues flexibility and a great work/life balance:

• Offering a competitive salary and benefits package
• Providing office spaces and a work environment that promotes smarter working
• Encouraging our colleagues to adopt a working pattern that fits in with their personal circumstances as well as the business needs

We champion an equal and diverse workplace and continually implement strategies to make sure we’re always achieving this:

• Delivering a well–being programme each year targeted at physical and mental well–being
• Achieved certification by 'Great Place To Work' and included in the UK's Best Workplaces™ list.
• Using exit interviews to seek feedback and continuously improve
• Acting on feedback from annual staff surveys and other feedback throughout the year
• Continuously reviewing performance statistics and acting where appropriate

We deliver a dedicated well–being strategy that supports the mental, physical and financial well–being of our colleagues:

• Aligning our objectives with our business goals and recognising great performance
• Investing in our colleagues’ development by providing a range of training opportunities to meet individual, team, and business needs
• Rolling out the career progression framework providing a structured opportunity to progress all parts of the business

People are our greatest asset and fundamental to our long–term success:

• Delivering smarter working and digital transformation, measuring the impact on job satisfaction and productivity
• Holding regular innovation workshops and encouraging agile projects through our project initiatives
• Promoting an inclusive culture through regular newsletters and communication and a collaborative means of gathering and using feedback from across the Development Bank Group
• Actively seeking feedback from our colleagues, particularly at the half year and annual events

The benefits

Below is a taste of what we offer. Check out the full list here.

Wellbeing

Career progression

Hybrid
working

Work life
balance