Process Improvement (Internal Control & Loss Prevention)

1. Control Design & Process Improvement

• Translate Root Cause Analysis findings into actionable preventive controls.

• Design controls at multiple levels:

• System Controls (access rights, approval workflows, automated alerts)

• Process Controls (SOP, checkpoints, verification steps)

• Shift the organization from reactive correction to proactive prevention.

2. Root Cause to Control Conversion

• Collaborate closely with internal team (Loss Analysis and Fraud Investigation teams) to understand systemic vulnerabilities.

• Conduct risk assessments and prioritize control initiatives based on impact

• Develop structured Control Design Proposals including:

• Risk description

• Control logic

• Implementation feasibility

• Expected financial impact

3. Pilot, Implementation & Rollout

• Design and execute pilot implementations in selected high-risk stores.

• Measure effectiveness through before–after analysis.

• Oversee organization-wide implementation in collaboration with stakeholders, i.e. Operations and IT.

• Ensure control implementation and compliance across branches.

4. Cross-Functional Collaboration

• Act as the bridge between:

• Loss Analysis Team

• Fraud Investigation Team

• Store Operations

• IT / POS System Teams

• Facilitate structured decision-making around control implementation.

• Ensure alignment between operational practicality and risk mitigation objectives.

5. Monitoring & Continuous Improvement

• Track control effectiveness through key metrics such as:

• Repeat loss rate

• Control adoption rate

• Residual risk trends

• Continuously refine controls based on emerging risk patterns.

• Support management reporting and presentations related to internal controls and loss prevention.

Qualifications

Education

• Bachelor’s or Master’s degree in Business Administration, Industrial Engineering, Accounting, Risk Management, or related fields.

Experience

• 2-5 years of experience in:

• Internal Control

• Process Improvement

• Risk Management

• Loss Prevention

• Retail business (preferred)

• Experience managing cross-functional projects.

• Proven track record of implementing operational improvements at scale.

Skills & Competencies

• Strong analytical and systems thinking capability

• Process mapping and risk assessment expertise

• Ability to design practical, operationally viable controls

• Strong stakeholder management and communication skills

• Data-driven decision-making capability

• Project management proficiency

• Familiarity with data tools such as Looker Studio or similar analytics platforms