Process Improvement Manager
Job Title: Process Improvement Manager
Salary: £39,780 - £50,000 per annum
Hours per week: 35 (flexible working options considered in line with business needs)
Contract: 2 years fixed term
Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You’ll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week . The remainder of your working hours will be undertaken from home.
Closing date: 09 October 2026
Interview date: TBC
About the role
This is an exciting new opportunity within IOSH to build our process improvement capability from the ground up. You’ll have the chance to make a true impact by helping us to find better, more efficient and effective ways of working. You’ll play a key part in analysing and improving business processes across the organisation to bring measurable benefits. You’ll actively take time to understand what our end-to-end business processes look like today by liaising with stakeholders across the business and understanding their requirements. Then using your expertise, you’ll design improved processes and ways of working that align with our needs and help increase efficiency, quality and customer satisfaction.
We’re looking for someone who is passionate about improving processes for customers and colleagues alike and embedding sustainable change. Within this role, you’ll play an active and influential role in shaping how IOSH works, whilst engaging stakeholders and driving buy in for maximum impact.
What you'll bring
The ideal candidate will have proven experience of leading business process improvement including operational or business transformation initiatives, that have embedded sustainable change. You will be confident in engaging with stakeholders at all levels, and curious about how things currently work and able to constructively challenge existing ways of working.
Strong written and verbal communication skills will be essential. You’ll be able to analyse and communicate complex information clearly, produce insightful reports and recommendations, and confidently present proposed improvements to senior stakeholders.
You’ll be someone who doesn’t shy away from solving problems and coming up with solutions, someone who enjoys building relationships and working at pace to turn ideas into improvements that provide meaningful business benefit.
Essential criteria
- Proven experience leading cross-functional business process improvement initiatives and supporting the adoptions of new ways of working.
- Proven experience in process improvement, operational, or business transformation initiatives.
- Experience of analysing, redesigning and implementing business processes across multiple functions.
- Strong stakeholder management and influencing skills, with the ability to engage and challenge stakeholders at all levels.
- Strong analytical and problem-solving skills, with the ability to use data and performance measures to drive improvement.
- Excellent written and verbal communication skills, including report writing and presentation of information to senior leaders.
- Lean Six Sigma Certification or equivalent.
What's in it for you?
We support our colleagues to bring their best selves to work, so they can deliver exceptional outcomes. We do this by offering a comprehensive benefits package, including:
- Hybrid working and flexibility to ensure a positive work-life balance
- 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
- Private medical insurance and healthcare cash plan covered by IOSH
- Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
- Individual performance related pay scheme
- Up to five paid volunteering days per year
- Employee Assistance Programme to support you and your dependent's wellbeing
About us
The Institution of Occupational Safety and Health (IOSH) is the world’s Chartered body for safety and health professionals.
We know that diversity of thought, culture, perspective, and background are vital for our vision. We believe in a completely personal environment, where you’re treated like you want to be treated. No matter who you are, you can be yourself at IOSH.
As a Disability Confident employer, we welcome applications from disabled people. Disabled applicants who meet the minimum essential criteria will be considered for interview. Where applications are high in number, we may shortlist candidates who most closely meet the role requirements. Reasonable adjustments are available throughout the recruitment process.
Find out more about how we advocate for, and support health and safety professionals worldwide to create a safer and healthier world of work by visiting www.iosh.com.
How to apply
To apply, you'll need an up to date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below.
If you want to find out more about IOSH please visit our website. If you have any queries about the role or require any reasonable adjustments to support you with the recruitment process please reach out to people@iosh.com.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.
Skills
As published by workable · 16 questions · 4 written answers
Basics
First name, Last name, Email, Phone, Address, Resume, If you answered yes to the above question, which condition(s) apply to your situation to help us provide appropriate support? (select all that apply), Where did you hear about us?, If you have been referred by a current IOSH employee, please provide full name and email address., The information you supply will not be used as part of the shortlisting process, but used for equal opportunities monitoring purposes and in order to take positive action. What gender do you identify as?, What is your Marital Status?, What is your ethnic origin?, What is your nationality?, What is your religion and belief?, What is your age group?, What is your sexual orientation?, Do you consider yourself to have a disability or long-term condition?, We are committed to offering an interview to disabled applicants who best meet the essential criteria for the role. To opt into the scheme please select yes. Would you like your application to be considered under our Offer an Interview Scheme?, Do you have any unspent criminal convictions, cautions or reprimands?, If yes, please give details and dates, Should you be invited to interview, would you require any reasonable adjustments?, If you answered yes to the above questions, please detail reasonable adjustments required, If there is anything else you wish to disclose that you think may affect this application, then please inform us here.
Short answers (3)
- What is your preferred name?
- What is your notice period?
- What are your salary expectations?
Pick from a list (9)
- This role requires you to be based in the UK. Therefore, please confirm you are currently living in the UK.
- Do you have the right to work in the UK?
- All of our employees are expected to work in the UK, therefore please confirm what right to work you have. You may be asked to provide this if you are invited to interview.
- Are you able to work two days a week in our Head Office in Wigston (Monday - Thursday)
- The health and safety of our colleagues is important to us and we want to make sure you have an environment where your physical safety is not compromised. Please confirm you have a separate and suitable space that will accommodate your work equipment, allowing you to work from home safely.
- Do you have Lean Six Sigma certification or equivalent?
- Do you have experience of leading cross-functional business process improvement initiatives and implementing new ways of working?
- Do you have experience of analysing, redesigning and implementing business processes across multiple functions?
- I confirm that all the information I have provided within this application is true and complete to the best of my knowledge.
Written answers (4)
- If other, please specify.
- In no more than 250 words can you summarise a process improvement initiatives that you have led?
- In no more than 250 words, how do you work with stakeholders to understand their requirements and ensure their support for changes?
- In no more than 250 words, please provide an example of how you used data, insight or performance measures to identify a business problem and recommend an improvement.