Process Monitoring Supervisor (Juarez Campus)

GENERAL DESCRIPTION

Responsible for supervising process monitoring activities, inventory control, and inventory accuracy, ensuring data reliability, compliance with operational controls, and the timely identification of deviations. Leads the team responsible for cycle counts, process audits, and discrepancy investigations, promoting root cause analysis, continuous improvement, and follow-up of corrective actions in collaboration with the involved departments.

This position requires maintaining objectivity and independent judgment in the analysis and communication of findings, supporting conclusions with evidence, data, and established procedures, with a professional and solution-oriented approach.

EXPERIENCE AND EDUCATION

• Industrial Engineering, Logistics Engineering, Systems Engineering, Operations Management, or a related field.
• Minimum 3 years of experience in inventory control, process auditing, logistics, warehousing, or supply chain.
• Experience supervising personnel.
• Experience in high-volume manufacturing and operational environments.
• Experience in discrepancy analysis, KPI management, and structured problem solving.
• Experience in root cause investigations and continuous improvement projects.
• Intermediate to advanced English proficiency, with the ability to prepare reports and conduct business conversations.

KNOWLEDGE, SKILLS, AND CERTIFICATIONS

• Inventory management and control, warehousing, and logistics.
• SAP ERP, preferably MM/WM modules, and WMS systems.
• Material planning and replenishment.
• Advanced Excel.
• Business Intelligence tools such as Power BI, Looker Studio, or similar.
• Preferred knowledge of automation through scripts, VBA, Office Scripts, Python, or other tools for information analysis.
• Quality Management Systems, ISO 9001, or equivalent.
• Data analysis and Key Performance Indicators (KPIs).
• Operational audits, internal controls, and inventory analysis.
• Continuous Improvement methodologies: Lean, Kaizen, 5S.
• Problem-solving methodologies: 5 Why, 8D, Pareto, or equivalent.

Analyzes and communicates findings based on data, evidence, and established procedures; separates facts from assumptions and uses defined escalation mechanisms when necessary.

Relates SAP/WMS transactions to the physical reality of the process, identifies patterns, and investigates thoroughly to identify potential causes of discrepancies.

Communicates deviations and risks clearly, professionally, and with a solution-oriented approach, even when disagreements exist between departments or different levels of the organization.

Does not limit efforts to identifying or correcting inventory discrepancies; determines the process condition that caused them and promotes preventive and corrective actions.

Defines priorities, follows up, develops competencies, and ensures operational discipline, quality execution, and fulfillment of deliverables.

Works with Production, Materials, Quality, Finance, Engineering, and other functions to strengthen controls without compromising the objectivity of the analysis.

MAIN DUTIES AND RESPONSIBILITIES

Process Monitoring and Auditing

• Supervise the execution of cycle counts and process audits, ensuring compliance with established procedures and controls.
• Document and communicate findings, deviations, and operational risks based on objective evidence.
• Manage discrepancy investigations and identify root causes related to receiving, storage, transfers, picking, consumption, scrap, adjustments, or other inventory movements.
• Follow up on action plans resulting from audits, investigations, and operational reviews through completion.

Inventory Accuracy and Integrity

• Ensure physical and transactional inventory accuracy within SAP/WMS.
• Monitor inventory movements, transfers, and adjustments to identify deviations, trends, and control risks.
• Supervise investigations of discrepancies with high economic, volumetric, or operational impact.
• Approve or escalate adjustments according to established delegation-of-authority levels.
• Identify inventory-related risks and propose preventive controls to reduce recurrence.

Metrics, Data Analysis, and Automation

• Design, monitor, and present performance indicators related to inventory accuracy, cycle counts, audits, and process findings.
• Analyze trends and data to identify risks, recurring issues, and improvement opportunities.
• Develop or promote automation and visualization tools that improve analysis efficiency and the timely detection of deviations.
• Prepare executive reports to support decision-making and follow-up on business priorities.

Continuous Improvement and Risk Management

• Lead initiatives aimed at increasing inventory accuracy, strengthening controls, and optimizing processes.
• Work with functional areas and cross-functional teams on corrective and preventive actions.
• Promote structured problem-solving and root cause analysis methodologies.
• Identify, evaluate, and mitigate operational risks related to inventory management and compliance with internal controls.

Team Leadership and Development

• Supervise, develop, and evaluate personnel under their responsibility.
• Define priorities, distribute workloads, and ensure compliance with deliverables and departmental commitments.
• Promote a culture of operational discipline, objectivity, analysis, collaboration, and continuous improvement.
• Ensure compliance with training programs, certifications, and competency development initiatives for the team.

Audits, Compliance, and Cross-Functional Management

• Manage and support internal, external, and corporate audits, ensuring the availability and retention of required records and evidence.
• Ensure the implementation and follow-up of corporate tools, systems, and initiatives related to performance, quality, and operational excellence.
• Collaborate with functional areas to strengthen controls, optimize processes, and achieve business objectives.
• Participate in compliance with Safety, Quality, Environmental, and Quality Management System requirements applicable to the position.
• Follow up on corporate KPIs, performance plans, and improvement actions to ensure achievement of established objectives.