Process Server Coordinator

The Process Server Coordinator manages and facilitates the timely, accurate, and cost-effective service of legal documents through a network of process servers. This position is responsible for coordinating service assignments from receipt through completion, communicating with field process servers, monitoring service attempts and deadlines, resolving service obstacles, and ensuring accurate documentation. The ideal candidate is proactive, responsive, comfortable managing a high volume of assignments, and able to identify and resolve problems before they impact client deadlines.

Responsibilities:

• Review incoming service requests for completeness and accuracy
• Assign service requests to appropriate process servers based on geography, availability, performance and cost
• Ensure assignments are accepted and initial service attempts are made within required timeframes
• Monitor unassigned, delayed, and outstanding service requests
• Maintain regular communication with process servers regarding assignments, service attempts, and outstanding work
• Follow up proactively to obtain timely updates and completed service documentation
• Coordinate reassignment when servers are unavailable, unresponsive, or unable to complete service
• Assist with identifying alternative process servers for difficult service locations
• Monitor service attempts, deadlines, and aging assignments
• Identify unsuccessful service attempts and coordinate next steps
• Escalate address issues, service delays, excessive attempts, and other obstacles requiring client direction
• Ensure urgent and time-sensitive assignments receive appropriate priority
• Respond promptly and professionally to client inquiries
• Provide accurate updates regarding service status, delays, and expected completion
• Communicate service obstacles and obtain additional instructions when necessary
• Maintain accurate, current information in the company’s case management system
• Review returns and affidavits of service for completeness and accuracy
• Ensure service attempts, dates, addresses, and outcomes are properly documented
• Follow up on missing, incomplete, or inaccurate affidavits
• Ensure completed service documentation is delivered to clients within established deadlines
• Monitor service costs and identify assignments requiring additional expense approval
• Coordinate skip tracing, alternative addresses, and additional service attempts as authorized
• Help maintain a reliable, cost-effective network of process servers
• Identify recurring vendor performance or pricing issues