Process Support Engineer
Key Responsibilities
- Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
- When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.
- Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
- Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
- Knowledge of 3 or more processes on 1 or more technologies
Requirements
- PhD/ Master/ Bachelor in Engineering studies
- Resourceful and proactive mindset. Ability to diagnose and resolve complex technical issues efficiently.
- Excellent verbal and written communication skills to interact with customers and colleagues
- Ability to provide excellent customer service and build rapport with clients
- Technical experiences in Applied Materials' equipment will be highly preferred
Work Location
- North/ East (Depending on customer's site)