Process Support Specialist
About the Company:
Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.
About the Client:
The Client empowers small HVAC contractors by giving them access to experienced office managers enhanced by AI technology. They are revolutionizing how small HVAC businesses manage their operations, providing them with top-tier office expertise that was previously out of reach due to cost or availability constraints. Their unique model allows skilled office managers to support multiple businesses efficiently, maximizing their impact in the industry.
About the Position:
We’re seeking a detail-oriented Process Support Specialist to provide remote support to our US-based HVAC office managers. The ideal candidate will execute administrative tasks, manage documentation, and assist with customer service functions for small HVAC businesses across the United States, allowing our office managers to focus on higher-level strategic support.
Responsibilities:
- Prepare and process invoices
- Submit warranty registrations and rebate documentation
- Manage administrative tasks and documentation
- Maintain accurate digital records
- Support office managers with daily operations
- Assist with customer service tasks when needed
- Help with basic social media content and scheduling
Requirements
- Experience supporting service-based businesses (HVAC, plumbing, electrical, etc.) – MUST
- Strong English communication skills (written and spoken)
- Experience as a Virtual Assistant, Admin, or similar role
- Experience handling permits, rebates, or documentation
- Familiarity with social media tools
- Hands-on experience using modern CRM platforms, task management tools, and AI tools to improve efficiency
- Highly organized with strong attention to detail
- Comfortable using tools and learning new systems
- Able to work independently and manage multiple tasks
Setup & Availability
- Stable internet connection (100+ Mbps) and a quiet, professional workspace
- Work schedule is Monday to Friday, 9 PM – 5 AM PHT. Be available to work changing shifts as business needs require – MUST
Benefits
- Above-market base
- Fully remote, long-term role — no commute, no office mandate
- Direct line to client stakeholders
- Opportunity to grow into higher-level roles
- AI-native toolkit — inside the loop
As published by workable · 15 questions · 3 written answers
Basics
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter
Short answers (4)
- How many years of experience do you have working as a virtual assistant, administrative assistant, or in a similar support role?
- What is your internet provider and plan speed?
- What is your expected monthly compensation (php) for this role?
- What is your current total monthly compensation? Kindly indicate basic salary + allowances/performance bonus in php and the number of monthly work hours.
Pick from a list (6)
- Do you have a dedicated, quiet workspace free from distractions?
- What is your proficiency level in written English?
- What is your proficiency level in spoken English?
- Do you have a reliable laptop, stable high-speed internet, a headset, and backup power for remote work?
- This role may require you to work morning, mid, or night shifts based on the client’s operational needs. Are you willing to work any of these shifts as assigned?
- Are you comfortable working under an Independent Contractor position?
Written answers (3)
- Could you share your experience supporting service-based businesses like HVAC, plumbing, electrical, or similar trades? What types of tasks or responsibilities did you handle?
- Can you describe your experience managing documentation and paperwork in your previous roles?
- What is your current total monthly compensation? Kindly indicate basic salary + allowances in php.
Attachments (2)
- Please send a screenshot of your computer specifications (CPU, RAM, OS).
- Please send a recent speed test result (screenshot required).