Process Trainer - Life / Health Insurance (MOA Pasay) | Onsite
Work Setup: Onsite (MOA Pasay)
Required Educational Attainment:
- Finished 2 years of College Education (No back subjects)
Required Experience:
- Minimum 2 years of stint in the BPO industry with at least 2 years as a Process Trainer in a Life Insurance or Healthcare Insurance LOB
Responsibilities:
- Training Delivery: Conduct new-hire training (nesting), refresher training, and process updates.
- Content Development: Create, update, and maintain training materials, SOPs, and quizzes based on evolving processes.
- Performance Evaluation: Monitor trainee performance, provide feedback, and report on training effectiveness (KPIs) to operations.
- Quality Assurance: Participate in calibrations and audits to ensure training aligns with quality standards.
- Mentorship: Guide employees through processes to ensure accuracy and reduce errors (e.g., in BPO or technical roles).
As published by workable
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter, How did you know about this position?, How many months of BPO experience do you have?, Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1., Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A., What is your highest educational attainment?, What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A., Which location are you residing in? (City of Residence), Which location do you prefer working in?, When is the soonest you are available to start working?, How much was your last monthly compensation package (in PESO)? (i.e. 16000), How much is your expected salary (in PESO)? (i.e. 18000), What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?