Processing Manager - Cullman

Position Title: Processing Manager
Reports To: Manager III
Department: Stores
FLSA Status: Exempt

POSITION SUMMARY
The Processing Manager is responsible for overseeing the efficient flow of products from arrival at the loading dock to final placement on the retail floor. This role ensures operational standards are communicated and achieved while maintaining compliance with company policies. The Processing Manager supervises staff, organizes and monitors workflow, upholds company standards, and spends the majority of their time focused on these tasks.

KEY RESPONSIBILITIES

Ensures efficient product flow from dock to sales floor
Develops, monitors, and improves workflow using Critical to Quality (CTQ) metrics
Implements cost reduction strategies and fosters a results-driven team culture
Ensures compliance with company policies and enforces standards
Maintains equipment using internal resources and approved vendors
Hires, trains, and develops team members
Provides coaching and performance management, ensuring attainment of production standards
Creates an engaging work environment that supports both personal and professional growth
Conducts onboarding, orientation, and training in the ATS Way of Processing
Partners with the Manager III to meet financial and operational goals
Manages production levels, inventory quality, and pricing to optimize revenue
Oversees store budgets, profit and loss, and financial reporting
Coordinates and ensures accuracy of cash deposits and transactions
Builds relationships with the community to drive donations and support mission programs
Ensures exceptional customer service for donors, customers, and charity partners
Oversees merchandising and store presentation to enhance customer experience
Maintains a safe and clean work environment
Monitors and enforces safety, security, and compliance regulations
Partners with Asset Protection (AP) and Human Resources (HR) on investigations and personnel matters
Other duties as assigned by management.

QUALIFICATIONS

High School Diploma required; college degree preferred
5-8 years of experience in a production, retail, logistics, or distribution environment
Training in ATS processing operations, employee policies, or human relations
Experience in manufacturing, thrift, or distribution businesses
Past management experience, including hiring, performance evaluations, and policy enforcement
Knowledge of work standards, capacity planning, and materials planning
Strong leadership skills with a high level of energy and initiative
Ability to inspire, coach, and develop a diverse team
Strong decision-making, organizational, and problem-solving skills
Data-driven approach to tracking and evaluating performance
Excellent verbal and written communication skills
High sense of urgency and ability to work in a fast-paced environment
Proficiency in Microsoft Office Suite and basic financial reporting
Must be able to work independently and collaboratively
Valid driver's license and a clean driving record
Successful completion of a background check, motor vehicle record check, and drug screen.

PHYSICAL REQUIREMENTS

Must be able to stand and walk for extended periods on concrete, tile, and other hard surfaces throughout the workday.

Ability to regularly move throughout processing, production, dock, backroom, and sales floor areas to monitor workflow, team performance, safety, and operational standards.
Must be able to lift, carry, and move merchandise, supplies, and equipment weighing up to 50 pounds, with or without reasonable accommodation.
Ability to push and pull carts, racks, bins, and other materials weighing up to 25 pounds or more, as required to support store and processing operations.
Must be able to bend, stoop, kneel, crouch, reach at waist and overhead levels, and perform repetitive movements as necessary.
Ability to climb ladders or step stools and work at heights of up to approximately 14 feet when required.
Must possess sufficient balance, coordination, and mobility to safely navigate processing areas, loading docks, sales floors, storage areas, and other workspaces.
Ability to use hands and arms to handle, grasp, position, sort, and move merchandise, equipment, and materials.
Must be able to safely operate or work around pallet jacks, hand trucks, rolling carts, and other material-handling equipment.
Ability to visually inspect merchandise, equipment, work areas, and store conditions to identify quality, safety, and operational concerns.
Must be able to communicate effectively in person and hear verbal instructions, alarms, equipment, and other workplace sounds necessary for safe operations.
Ability to work in environments that may include dust, dirt, odors, secondhand merchandise, and other conditions commonly associated with thrift retail and processing operations.
Must be able to work in indoor areas with semi-controlled temperatures as well as outdoor areas and loading docks where temperatures and weather conditions may vary.
Ability to maintain the physical stamina necessary to work in a fast-paced retail and production environment while balancing supervisory and hands-on operational responsibilities.
Must be able to work a flexible schedule based on business needs, including weekends, evenings, and holidays as required.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

WHY AMERICA’S THRIFT

Founded in 1984, America’s Thrift is more than a retail company — we are a team driven by purpose, community impact, and opportunity. With stores across the South, we create a unique shopping experience by refreshing our sales floors daily with thousands of new items, making it truly feel like “a new store every day.” Our commitment to organization, affordability, and customer service allows shoppers to discover incredible finds while saving up to 70% off traditional retail prices.

At America’s Thrift, we believe in giving back. Through partnerships with local charities, we help support children facing serious illnesses and individuals impacted by substance abuse recovery. Every donation and purchase contributes to making a positive difference in the communities we serve. We are proud to employ more than 1,500 team members, support local economies, and help keep millions of pounds of reusable goods out of landfills each year.

Joining our team means becoming part of a fast-paced, mission-driven environment where hard work, teamwork, and customer focus are valued every day.

BENEFITS

America's Thrift is proud to offer:

On-demand pay
Flexible scheduling options
Monday–Friday day shift schedules
Medical, dental, and vision insurance for full-time team members
Employee discounts
Paid time off
Career growth and advancement opportunities
So much more!!

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