Procurement Service Center Analyst
Description
Job Description:
Job Summary
The Procurement Information Record (PIR) Analyst is responsible for the accurate administration, maintenance, and governance of procurement pricing and purchasing information across multiple enterprise systems utilized by 3M Global Service Center (GSC) and its subsidiaries. The role supports end-to-end PIR, material listing, pricing, and purchasing data management activities while ensuring compliance with established quality standards, service level agreements (SLAs), and internal controls.
As an individual contributor, the PIR Analyst serves as a key liaison between Procurement, Customer Operations, Pricing, Supply Chain, and Business stakeholders by managing complex data requests, supporting business operations, performing analytical reporting, and driving continuous process improvements through automation and system enhancements.
Key Responsibilities
- PIR and Pricing Data Management
- Create, maintain, update, and validate Procurement Information Records (PIRs), pricing records, and related procurement master data across designated systems.
- Ensure pricing templates, data submissions, and maintenance requests comply with established business rules, quality standards, and system requirements.
- Manage standard and marketing-deviated pricing applications, including supporting tables, queries, macros, and VBA-driven tools.
- Coordinate required updates with appropriate stakeholders and teams, ensuring timely completion and closure of requests.
- Execute material setup, pricing maintenance, listings, and exclusion requests to support business operations and customer ordering requirements.
- Request and Case Management
- Manage the end-to-end lifecycle of requests from receipt through completion within authorized systems and tools.
- Handle basic to complex PIR, pricing, material listing, and exclusion requests in accordance with service level commitments.
- Monitor request queues, prioritize workloads, and provide proactive follow-up to ensure timely resolution.
- Maintain accurate documentation, audit trails, and request records to support compliance and operational excellence.
- Data Quality and Governance
- Perform data validation, reconciliation, and quality reviews across multiple systems to ensure accuracy, consistency, and completeness.
- Identify and resolve data discrepancies, system errors, and process exceptions.
- Ensure compliance with procurement policies, business controls, SOX requirements, and established governance standards.
- Support audit activities by providing documentation and evidence related to pricing and procurement master data changes.
- Reporting and Analysis
- Create, analyze, and distribute pricing, material, purchasing, PIPO, and operational reports to support business decision-making.
- Perform ad hoc analyses and provide insights to stakeholders regarding pricing trends, master data integrity, and operational performance.
- Utilize analytical tools and report solutions to identify process improvement opportunities and business risks.
- Interpret data, assess alternatives, and provide recommendations based on findings.
- Procurement Operations Support
- Execute simple to moderate transactional procurement activities for assigned countries, regions, or business units.
- Support purchase order lifecycle activities including creation, maintenance, monitoring, and issue resolution.
- Coordinate with suppliers and internal stakeholders to address procurement-related inquiries and exceptions.
- Resolve purchasing data issues, match exceptions, GR/IR discrepancies, and related procurement operational concerns.
- Serve as a secondary level of support for Customer Operations and Procurement teams as business needs require.
- Continuous Improvement and Automation
- Participate in process optimization, Lean Six Sigma (LSS), and automation initiatives designed to improve efficiency and data quality.
- Identify opportunities to streamline manual activities through reporting enhancements, workflow improvements, and automation solutions.
- Support implementation and maintenance of automated tools and business process improvements.
- Contribute to knowledge management, documentation updates, and best practice standardization efforts.
Role Scope and Business Impact
The PIR Analyst plays a critical role in ensuring the accuracy, integrity, and governance of procurement pricing, purchasing, and material master data across multiple enterprise systems. The position supports global procurement operations by managing Procurement Information Records (PIRs), pricing maintenance, material listings, exclusions, and automation requests that directly enable supplier transactions, customer ordering, and purchasing activities.
As an individual contributor, the role serves as a key link between Procurement, Customer Operations, Supply Chain, and business stakeholders, ensuring that data changes are accurately validated, implemented, and maintained in compliance with established quality standards, service level agreements, and internal controls.
- Serves as the primary custodian of Procurement Information Records (PIR), pricing, material listing, and exclusion data, ensuring accuracy, completeness, and compliance across multiple enterprise systems.
- Supports global procurement, customer operations, and supply chain processes by maintaining critical master data that enables purchasing, supplier transactions, and customer ordering activities.
- Manages end-to-end requests and cases, from intake through resolution, ensuring adherence to defined Service Level Agreements (SLAs) and quality standards.
- Acts as a key liaison between Procurement, Customer Operations, Pricing, Supply Chain, and business stakeholders to coordinate data updates, resolve issues, and maintain operational continuity.
- Ensures pricing templates, automation requests, and master data changes meet established business rules, governance requirements, and system quality standards.
- Performs data validation, reconciliation, and issue resolution to minimize operational risks, prevent transaction failures, and improve overall data integrity.
- Generates pricing, material, and procurement-related reports and analyses that support business decision-making and operational performance monitoring.
- Provides secondary-level support for procurement and customer operations teams by troubleshooting complex data, pricing, and material setup issues.
- Identifies opportunities for process optimization and automation, contributing to improved efficiency, reduced manual effort, and enhanced user experience.
- Directly impacts procurement effectiveness, pricing accuracy, compliance, supplier enablement, customer satisfaction, and overall business productivity through the delivery of high-quality master data and operational support.
Qualifications
- Education
- Bachelor's degree in Business Administration, Supply Chain Management, Finance, Accounting, Engineering, Information Systems, or a related field.
- Experience
- 1-3 years of experience in Procurement Operations, Pricing Administration, Master Data Management, Purchasing Support, Customer Operations, or Shared Services environments.
- Experience managing Procurement Information Records (PIR), pricing data, material master data, listings, exclusions, or procurement-related transactions.
- Experience working with ERP and procurement systems such as SAP, PeopleSoft, Oracle, Microsoft Dynamics, Ariba, Coupa, or equivalent platforms.
- Exposure to case management, ticketing systems, and service delivery environments with defined SLAs.
- Technical Skills
- Strong proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, reporting, and data analysis.
- Working knowledge of Microsoft Access, VBA, queries, macros, and automation tools is preferred.
- Ability to perform data validation, reconciliation, root cause analysis, and troubleshooting across multiple systems.
- Experience generating operational reports, pricing analyses, and ad hoc business insights.
- Core Competencies
- Strong analytical and problem-solving skills.
- High attention to detail and commitment to data accuracy.
- Ability to manage multiple priorities while meeting deadlines and service level targets.
- Effective stakeholder management and customer service orientation.
- Strong verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Continuous improvement mindset with a focus on automation and process efficiency.
- Preferred Qualifications
- Experience supporting pricing management, procurement master data, PIR maintenance, or material setup processes.
- Knowledge of procurement controls, data governance, and SOX compliance requirements.
- Experience participating in process improvement initiatives, Lean Six Sigma projects, or automation programs.
- Familiarity with global procurement and shared services operations.
- Success Profile
- The ideal candidate combines procurement process knowledge, strong data management capabilities, and analytical thinking to ensure the accuracy of pricing and purchasing data, support operational excellence, and drive continuous improvement across procurement and customer operations processes.
Key Competencies
These competencies reflect the role's responsibility for maintaining high-quality procurement and pricing data while supporting global business operations, compliance requirements, and operational efficiency.
- Procurement & Master Data Expertise
- Procurement Information Record (PIR) Management
- Pricing and Purchasing Data Administration
- Master Data Governance and Data Quality Management
- Procurement Operations and Transaction Processing
- Material Listing and Exclusion Management
- Analytical & Technical Skills
- Data Analysis and Reconciliation
- Root Cause Analysis and Problem Solving
- Reporting and Business Insights Development
- Data Validation and Quality Assurance
- Advanced Microsoft Excel and Data Management Tools
- Process Automation and System Enhancement Support
- Operational Excellence
- Case and Request Management
- SLA and Performance Management
- Attention to Detail and Accuracy
- Risk Identification and Issue Resolution
- Compliance and Control Adherence
- Continuous Improvement Mindset
- Stakeholder & Customer Management
- Customer Service Orientation
- Stakeholder Engagement and Relationship Management
- Cross-functional Collaboration
- Effective Communication and Influencing Skills
- Escalation and Conflict Resolution Management
- Behavioral Competencies
- Accountability and Ownership
- Initiative and Proactiveness
- Adaptability and Learning Agility
- Critical Thinking and Decision Making
- Results Orientation
- Resilience and Ability to Manage Multiple Priorities
- Digital & Systems Competencies
- ERP and Procurement Systems Knowledge (e.g., SAP, Oracle, Ariba, Coupa)
- Microsoft Office Suite Proficiency
- VBA, Macros, Queries, and Automation Tools
- Data Visualization and Reporting Tools
- System Troubleshooting and Technical Support
- Top 10 Critical Competencies for Success in the Role
- Procurement Information Record (PIR) Management
- Pricing and Master Data Management
- Data Analysis and Reconciliation
- Attention to Detail and Accuracy
- Problem Solving and Root Cause Analysis
- Stakeholder Management
- Case Management and SLA Execution
- Communication and Collaboration
- Continuous Improvement and Automation
- Accountability and Ownership
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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