Prod Support Lead - Guiding Care

We are hiring Prod Support Lead - Guiding Care Remote Responsibilities Provide L3 production support for Healthcare Payer applications. Support GuidingCare and Facets production environments. Investigate and resolve production incidents while meeting SLA commitments. Perform detailed Root Cause Analysis (RCA) and implement preventive measures. Troubleshoot application, SQL, API, and integration issues. Develop automation using Python, PowerShell, or Shell scripting to reduce manual operational …