Product Analyst

Job Title: Product Analyst

Reports To: Manager of Routing Services

Location: Daniel Island, SC

Job Type: Full-Time, Monday -Friday

Salary: $75,000-85,000, based on experience

Job Summary:

Under the direction of the Manager of Routing Services, the Product Analyst provides support for routing operations, operational excellence programmatic support, and innovation projects on a corporate level.

Duties/Responsibilities:

• Evaluation of current routing operations to ensure data integrity and route quality.
• Perform efficiency studies using routing software tools and GPS data. Analyze this data and provide recommendations to increase efficiency and accuracy of current bus routes.
• Liaison with routing vendors for API connections between routing software and other platforms.
• Collaborate with school districts to set up data transfers between routing software and the district’s student information system (SIS).
• Monitor data exchanges for failures.
• Assist with implementing new routing software as needed.
• Create reports for comparative data extracts to QA newly implemented routing software.
• Assist with routing software training, either in-person or via Teams meetings.
• Assist with parent applications and onboard technology efforts
• Develop material and deliver training to location personnel
• Develop and maintain support materials such as FAQ’s, best practices, etc. to ensure location success across labor, innovation, and/or routing support
• Testing, feedback, and support on new initiatives, pilots, and/or applications
• Other duties as assigned by management

Education and Experience:

• High School diploma or GED
• 2 to 3 years of experience
• Reviewing, validating, and analyzing data to identify trends, and support operational decision-making
• Working with routing software, GPS systems, GIS tools, student transportation systems, or similar operational technology
• Creating reports, documenting processes, and developing user support materials such as FAQs, job aids, or best practice
• Supporting software implementations, system testing, data integrations, or vendor coordination
• Training users or providing operational support to field/location personnel

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

STA is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants; Returning military are strongly encouraged to apply. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.