Product Analyst - Policy (AI)

• Support Product Associates, Product Managers and Product Leads with analysis, documentation, discovery, delivery coordination and stakeholder follow-up across clearly defined product initiatives.
• Gather, organise and synthesise customer, stakeholder, business, operational and product inputs to help teams understand problems, opportunities, assumptions, risks and dependencies.
• Attend customer and user interviews where appropriate, taking clear notes and capturing observations, quotes, pain points, open questions and follow-up actions.
• Help identify recurring themes from customer feedback, support tickets, stakeholder input, analytics, research sessions and operational insights.
• Assist with translating customer and business requirements into draft Epics, User Stories and acceptance criteria, with review and guidance from a Product Associate, Product Manager or Business Analyst.
• Support solution design by keeping requirements and supporting documentation clear, structured and up to date as changes are made.
• Help document solution options, user flows, process flows, business rules, assumptions, dependencies, edge cases, open questions and decision history.
• Develop an understanding of the DVF framework and support the Product Associate / Product Manager by gathering inputs and documenting desirability, viability and feasibility considerations for review.
• Assist with backlog hygiene by updating tickets, documenting acceptance criteria, tracking actions, clarifying requirements and surfacing blockers or ambiguity early.
• Participate in agile ceremonies and help maintain delivery hygiene through notes, action tracking, documentation, follow-ups and clear communication of progress.
• Support product launches by helping prepare release notes, FAQs, stakeholder updates, enablement material, UAT support, issue triage and post-release feedback capture.
• Use available data and insights to support product stories, recommendations and decisions, escalating where analysis is incomplete, uncertain or requires specialist input.
• Develop understanding of Lendi Group’s products, customers, business model, commercial drivers, regulatory environment and operational context.
• Identify and raise known risks, blockers, incidents, dependencies or compliance concerns as they arise, and support documentation of mitigation actions.
• Communicate clearly on assigned work, progress, blockers and questions, producing structured notes, summaries, analysis and documentation for team and stakeholder consumption.
• Build effective relationships with Product, Design, Engineering, Data, Business Analysis, QA, Operations, Risk, Compliance, Commercial and other business stakeholders.
• Manage operations of the policy AI products supporting incidents, regular product updates and feedback from users

• At least 2 years of relevant experience Experience in:
  • Business Analysis
  • Product Analysis
• Early career experience in Product, Business Analysis, Data Analysis, Operations, Customer Support, Delivery Coordination, Product Design, Consulting, Technology or a related discipline.
• Demonstrated interest in digital products, customer experience, financial services, property, lending, technology or platform businesses.
• Strong written communication skills, with the ability to create clear notes, requirements, summaries, process documentation, stakeholder updates and product artefacts.
• High attention to detail and a structured approach to organising information, tracking actions and maintaining documentation.
• Curiosity about customer problems, user behaviour, business outcomes and how technology can improve experiences.
• Ability to work collaboratively with cross-functional teams including Product, Design, Engineering, Data, Business Analysis, QA and business stakeholders.
• Developing understanding of agile ways of working, including discovery, backlog refinement, sprint planning, delivery, release and post-release review.
• Comfort working with data, dashboards, spreadsheets, feedback sources or other analytical inputs to support product decisions.
• Ability to manage multiple tasks, follow through on commitments and escalate blockers or ambiguity early.
• Willingness to learn, seek feedback and build Product craft through hands-on experience, coaching and exposure to product delivery.
• Experience with tools such as Jira, Confluence, Figma, analytics platforms, spreadsheets or AI tools would be advantageous.
• Experience in home loans, financial services, property, broking, lending, digital platforms or regulated environments would be advantageous but is not essential.
• Experience in home loan serviceability and credit specific products

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least twice a month.
• Holistic wellbeing programs offering 24/7 support
• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home.
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

Our culture is guided by our three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values are part of our DNA—helping us attract, engage, and grow the right talent while building best-in-class products. Together with our principles, they guide how we collaborate, support one another, and make decisions to drive progress with purpose.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

This is an opportunity to shape the future of a fast-growing, purpose-driven company that’s transforming the homeownership journey.

Ready to contribute to Lendi Group’s next chapter? Apply now and be part of something big!

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