Product Application & Technical Service Engineer

Key Responsibilities :

Application Engineering

• Manage and support product line applications within the assigned region.
• Plan, monitor, and evaluate product trials and provide recommendations based on performance results.
• Analyze operating conditions and identify opportunities to improve machine efficiency, runnability, and product quality.
• Investigate product performance issues, customer complaints, and application-related challenges.
• Prepare technical reports and communicate findings and recommendations clearly to customers and internal teams.

Technical Service & Technical Consulting

• Conduct machine audits, inspections, and technical service activities at customer sites.
• Provide troubleshooting support and technical recommendations to customers.
• Build strong relationships with customer operations, maintenance, and technical teams.
• Support customers in achieving their operational and performance objectives.

Business & Commercial Support

• Work closely with the Sales team during customer discussions, technical presentations, and solution development.
• Recommend products and solutions based on customer needs and operating requirements.
• Support business growth through effective technical consulting and customer engagement.
• Monitor industry developments, competitor activities, and emerging market trends.

Training & Collaboration

• Deliver technical and product training to customers and internal teams.
• Collaborate with colleagues across Sales, Product Management, R&D, and Service teams.
• Contribute to continuous improvement initiatives and product-line development activities.
• Support other technical projects and product lines when required.

What We're Looking For

Qualifications

• Bachelor's Degree in Mechanical Engineering, Chemical Engineering, Industrial Engineering, Materials Engineering, Science, or a related discipline.

Experience

• Experience in applications engineering, technical services, product support, manufacturing, or industrial operations.
• Experience in the pulp, paper, packaging, tissue, textile, industrial fabrics, or related process industries is an advantage.
• Fresh graduates with strong technical aptitude and a passion for learning are encouraged to apply.

Skills & Competencies

• Strong analytical, problem-solving, and troubleshooting abilities.
• Good communication and interpersonal skills.
• Self-motivated and able to work independently.
• Comfortable working in a customer-facing environment.
• Proficiency in Microsoft Office and digital collaboration tools.
• Good command of English. Additional language skills will be an advantage.

Why Join Us?

• Gain regional exposure through projects and customer engagements across Asia-Pacific.
• Work with leading paper, packaging, and tissue manufacturers.
• Develop expertise in advanced papermaking technologies and industrial applications.
• Access structured technical development, mentoring, and career growth opportunities.
• Be part of a collaborative, supportive, and globally connected team.
• Build a rewarding career with a technology-driven organization focused on innovation and sustainability.

Regional APAC Exposure

This role provides significant opportunities to work with customers throughout the Asia-Pacific region and develop a broad understanding of manufacturing operations across different markets.

• Approximately 50% travel within Malaysia and the Asia-Pacific region.
• Opportunities to work directly with customer operations, technical teams, and industry experts.
• Exposure to a wide range of papermaking technologies, products, and manufacturing environments.