Product Associate
You will support Product Operations across Startale App, Strium, Soneium, and JPYSC while building the systems that help the product organization operate effectively. You will design customer-support workflows, structure user feedback, maintain product knowledge and SOPs, manage tools, build AI workflows, measure operational health, and contribute directly to user support when needed.
Responsibilities
- Design, improve, and operate the customer-support system
- Build the feedback loop from users to product and engineering
- Structure support tickets, Discord discussions, and social-media feedback
- Operate weekly product feedback summaries
- Maintain release notes and internal FAQs
- Write and maintain SOPs for incidents, releases, announcements, triage, refunds, and escalations
- Manage product-team tools including Notion, Linear, analytics, support tools, and feature flags
- Build AI workflows for ticket clustering, reply drafts, feedback summaries, release notes, and sentiment monitoring
- Define and report operational health metrics
- Respond directly to users when necessary
Requirements
- Approximately 1–3 years of professional experience
- Business-level or higher English
- At least two of the listed qualifications
- Experience in investment banking, strategy consulting, financial institutions, or high-growth startups
- Project execution experience in a corporate planning function
- Experience building automation, workflows, tools, or pipelines with AI
- Experience launching and operating a project, organization, community, or newsletter
- Experience facing real users through customer support or community operations
- Ability to quickly understand financial and onchain structures
Benefits
- Stock options
- Annual company workation
- Flexible discretionary vacation
- AI tooling investment
- Travel to Hong Kong and Singapore