Product Assurance Analyst

Job Title: Product Assurance Analyst

FLSA Status: Non-Exempt

DEPARTMENT: JusticeTech Public Safety

REPORTS TO: Product Manager

SUPERVISORY RESPONSIBILITIES: None

JOB LOCATION: Temple, GA

TRAVEL: 5%

i3 Verticals is a leading software company dedicated to delivering high-quality solutions to our clients. We are seeking a versatile professional who can blend Quality Assurance (QA) and Training Documentation responsibilities to support our professional services team.

Key Responsibilities:

Quality Assurance (QA) Responsibilities:

• Develop, execute, and document test cases, test plans, SQL scripts, and scenarios to ensure software applications function according to user requirements.
• Collaborate with developers and product managers to refine software functionality, recommend improvements, and complete additional testing.
• Participate in continuous improvement initiatives to enhance software quality and testing processes.
• Work with stakeholders to gather, analyze, and document business requirements, bridging the gap between business needs and technical solutions.
• Support the development team by clarifying requirements, assisting in prioritization, and validating that solutions meet business needs through user acceptance testing (UAT).
• Maintain thorough documentation of testing processes, including application evaluations, testing methods, and implemented improvements.

Training Documentation Responsibilities:

• Organize and assist with creating and maintaining user guides, training materials, and FAQs for internal and external users.
• Develop step-by-step instructional content and video tutorials as needed.
• Work with cross-functional teams to ensure documentation is up to date with software changes.

Required Qualifications:

• 1+ years of experience in a QA or technical writing role.
• Proficiency in SQL for querying databases and analyzing data.
• Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
• Experience with QA tools (JIRA, Selenium, TestRail, etc.).
• Excellent analytical, problem-solving, and communication skills.
• Ability to write clear and concise technical documentation.
• Strong collaboration and organizational skills.

Preferred Qualifications:

• Bachelor’s Degree in Computer Science, Business, Information Technology, or related field or relevant work experience.
• Experience in the SaaS or enterprise software industry.
• Familiarity with automation testing frameworks.
• Prior experience conducting user training or instructional design.