Product & Business Analyst (Mid-Level)

Product & Business Analyst (Mid-Level)

Location: Remote (Must be residing in the Philippines)

Schedule: Full-time (Aligned with Australian Eastern Standard Time / AEST business hours)

Employment Type: Full-time (Probationary to Regular after 6-months)

About our client

Our client is a leading managed service provider for the advertising performer and entertainment supply chain across Australia and New Zealand. Since 2002, they've been simplifying contracting, compliance, and payments for agencies, production companies, and performers. They’ve scaled their SaaS ecosystem across AU, NZ, and now global markets — and are looking for a Product & Business Analyst to help shape the future of their digital products.

Role Purpose

As a Product & Business Analyst, you will play a pivotal role in driving product discovery, insight-driven decision making, and delivery excellence in the evolution of our global rights-management platform. The role forms a critical component of a project to deliver a collection of features that will form a core part of future iterations of our platforms.

You will translate customer problems into clear opportunities, support experimentation, analyse data, shape product requirements, map workflows, and collaborate closely with product managers, engineers, and business stakeholders. This role is ideal for someone who combines analytical capability, curiosity, and strong stakeholder engagement skills, with a passion for building intuitive, high-value digital experiences.

Key Responsibilities

Requirements & Solution Design

• Work with stakeholders and product team members to define problems, assess opportunities, and develop product requirements, producing the associated product requirements documentation.
  

• Produce high-quality artefacts such as product requirement documents, user stories, acceptance criteria, workflow diagrams, and journey maps.
  

• Translate complex business needs into intuitive user-centred workflow designs.
  

• Own the UX design process, including creating wireframes and low-fidelity prototypes to support solution design.
  

Product Delivery & Agile Collaboration

• Partner with the Technology team to clarify requirements, resolve design questions, support sprint planning, and unblock delivery.
  

• Collaborate with QA to ensure features meet acceptance criteria and quality standards.
  

• Participate in release validation and post-release performance tracking.
  

Stakeholder Engagement

• Build strong relationships with internal teams.
  

• Facilitate workshops and discovery sessions with users.
  

• Present insights, opportunities, or recommendations clearly and persuasively.
  

Product Discovery & Insights

• Support our increasing focus on utilising customer behaviour, feedback, and operational data to uncover opportunities and pain points.
  

• Contribute to user interviews, workflow mapping, and competitor analysis.
  

• Assist in turning early insights into clear problem statements, hypotheses, and recommendations.
  

Product Operations & Support

• Become a subject matter expert for our platform.
  

• Help analyse bugs, operational issues, and support trends to inform backlog prioritisation.
  

• Provide input into support documentation, training content, and change-management materials at releases.
  

Required Experience & Skills

• 2–4+ years in a Business Analyst or similar product-focused role.
  

• Strong analytical thinking with experience in workflow analysis, requirements analysis, and deriving insights to support product decision making.
  

• Experience collaborating in an Agile product delivery environment, using tools like Jira and Confluence to manage work and requirements.
  

• Demonstrated ability to define product requirements that balance customer needs, business goals, and technical feasibility.
  

• Hands-on experience with workflow mapping, wireframing, or prototyping tools like Figma.
  

• Excellent written and verbal communication skills.
  

• Ability to manage competing priorities, with strong organisational and time-management skills.
  

• Demonstrated capability to collaborate in cross-functional teams and influence without authority.
  

• Availability to work aligned with Australian Eastern Standard Time (AEST) business hours.
  

Preferred Qualifications

• Experience in business analysis for SaaS platforms.
  

• Experience reviewing data or reports to help inform product requirements.
  

• Experience supporting testing efforts or helping analyze support issues.