Product Configuration & Support Specialist
Salary: ฿60,000 – ฿70,000 per month
Product Configuration & Support Specialist
(support package configure postpaid/IR)
Job Summary
Responsible for product configuration, validation, and operational support for mobile packages, promotions, and service offerings across product catalog and charging platforms, ensuring accurate setup and timely readiness for commercial launch.
Qualifications
Education & Experience
Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Business Administration, or a related field.
1–3 years of experience in Product Configuration, System Support, Billing/Charging Systems, or related roles within the telecommunications or digital services industry.
Technical Skills
Familiarity with Product Catalog, Charging Platforms (OCS/Billing), or CRM/Provisioning systems.
Experience in configuring mobile packages, promotions, discounts, and bundle offers.
Strong skills in end-to-end testing, validation, executing test scenarios, and ensuring data accuracy.
Basic troubleshooting skills and understanding of deployment and release processes.
Soft Skills & Competencies
Excellent communication and interpersonal skills, with the ability to coordinate effectively with Product, IT, Billing, and Operations teams.
High attention to detail and accuracy, especially regarding pricing and charging attributes.
Strong time-management skills with the ability to meet strict SLAs and handle multiple tasks.
Good documentation skills for maintaining configuration records and operational guides.
Key Responsibilities
Product Configuration
Configure mobile packages, add-on services, promotions, discounts, and bundle offers according to approved configuration requests.
Maintain product parameters, pricing, charging attributes, and service eligibility rules.
Update and manage product catalog information in relevant systems.
Execute configuration changes following established operational procedures.
Configuration Validation
Verify configuration accuracy before deployment.
Perform end-to-end validation of package setup, charging behavior, and service activation logic.
Execute predefined test scenarios and document test results.
Identify and report configuration issues or discrepancies.
Production & Release Support
Support production deployment activities and configuration migration.
Conduct post-deployment validation and health checks.
Support issue investigation and resolution for configuration-related incidents.
Monitor product readiness during launch periods.
Operational Support
Maintain configuration records and operational documentation.
Process configuration requests within agreed service levels.
Support routine product maintenance activities.
Ensure compliance with operational standards and governance.
Stakeholder Coordination
Coordinate with Product, IT, Billing, Charging, CRM, and Operations teams for implementation activities.
Provide configuration status updates and issue tracking.
Support operational meetings related to product implementation and maintenance.