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Shield AI

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Product Delivery Associate (R5078)

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit . Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

Job Description:

The Product Delivery Associate is a detail-oriented, self-driven operator responsible for executing critical delivery readiness activities that ensure complex products are complete, accurately configured, and ready for customer acceptance and shipment. Serving as the final operational quality gate between Production and the customer, this role validates hardware, documentation, and product configurations while identifying and resolving issues that could impact delivery quality or the customer experience.

Working under general direction, the Product Delivery Associate independently executes delivery readiness activities across multiple customer programs in a dynamic manufacturing environment with limited standardized work instructions. Success in this role requires sound judgment, attention to detail, and the ability to assess ambiguous situations, identify discrepancies, distinguish between intentional configuration differences and true defects, and resolve routine issues with minimal day-to-day oversight.

This individual partners closely with Production, Quality, Engineering, Maintenance, Manufacturing Planning (SIOP), Flight Operations, Logistics, and Product Delivery leadership to resolve delivery issues, maintain configuration integrity, and support successful customer deliveries. They are expected to quickly learn multiple product configurations, engineering releases, and customer requirements while maintaining organization, traceability, and delivery readiness across numerous concurrent programs.

The Product Delivery Associate supports Factory Acceptance Testing (FAT) and customer acceptance events by ensuring products, inventories, and customer-facing documentation are complete and accurate. As experience grows, the role assumes ownership of increasingly complex delivery workstreams while contributing to process improvements and standardization efforts across the Product Delivery organization.

Required qualifications:

    • 1+ years of experience in manufacturing, logistics, product delivery, quality, maintenance, inventory management, or another complex hardware-focused operational environment

    • Demonstrated ability to work independently, take ownership, and make sound decisions with minimal day-to-day supervision

    • Exceptional attention to detail with the ability to identify discrepancies, recognize patterns, and maintain a high level of accuracy across hardware, documentation, and product configurations

    • Proven problem-solving skills and sound judgment when working through ambiguous situations with limited guidance

    • Ability to quickly learn complex products, engineering releases, and customer-specific configurations

    • Strong organizational skills with the ability to prioritize competing work across multiple active customer programs while maintaining product traceability and configuration integrity

    • Experience collaborating with cross-functional teams to resolve operational issues and drive work to completion

    • Experience reviewing technical documentation, inventory records, bills of material (BOMs), build documentation, or similar operational records

    • Proficiency with Microsoft Excel and Adobe Acrobat

    • Basic computer proficiency and the ability to quickly learn ERP/MRP systems (e.g., Costpoint, SAP, Oracle, NetSuite)

    • Demonstrated accountability, professionalism, and a continuous improvement mindset

    • Ability to frequently lift and move equipment weighing up to 50 pounds and occasionally move heavier items with appropriate equipment or assistance

    • Ability to work in a fast-paced manufacturing and warehouse environment

    Preferred qualifications:

      • Experience supporting customer deliveries, Factory Acceptance Testing (FAT), customer acceptance events, or final product inspections

      • Experience identifying, troubleshooting, and resolving product or delivery discrepancies in a manufacturing environment

      • Experience working with engineering changes, product configurations, revision control, or build documentation

      • Experience using ERP/MRP systems such as Costpoint, SAP, Oracle, or NetSuite

      • Experience in aerospace, defense, robotics, automotive, or another complex hardware manufacturing environment

      • Experience collaborating across Production, Quality, Engineering, Maintenance, Manufacturing Planning (SIOP), or similar organizations to resolve issues and improve operational processes

      • Experience identifying recurring issues and contributing to process improvement initiatives

      • Military experience in logistics, maintenance, aviation, quality assurance, production, supply, or other operational specialties

      #LI-JM1

      #LB

      Full-time regular employee offer package:

      Pay within range listed + Bonus + Benefits + Equity

      Temporary employee offer package:

      Pay within range listed above + temporary benefits package (applicable after 60 days of employment)

      Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.

      ###

      Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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      What this application asks

      ashby

      Name, Email, Resume

      • Current company optional
      • Current location optional
      • Phone optional
      • Additional information written answer · optional
      • LinkedIn optional
      • Twitter optional
      • GitHub optional
      • Portfolio optional
      • Other optional
      • Are you authorized to work in the United States? choose one
      • Will you require sponsorship for employment now or in the future? choose one
      • If yes, what type of sponsorship? written answer · optional
      • This position may require access to information and technology that is subject to export controls, such as EAR. Are you any of the following? choose one
      • If you selected "A protected Individual" OR "Other" to the above question, please explain further. written answer · optional
      • Shield AI provides technology, services, and support to the United States military and allied forces with their various missions. If selected for employment with Shield AI, your contributions will directly relate to and/or support these missions. Are there any reasons why you would not be able to fully contribute in support of the U.S. military and allied forces? choose one
      • (Optional) If you selected other or would like to expand on the above, feel free to do so below: written answer · optional
      • How did you hear about us? choose one
      • If "Industry Conference" or "Other," please provide more details: written answer · optional
      • Please state your full legal name:
      • Are you a transitioning service member? choose one
      • If yes, what partnership program are you working with? choose one · optional
      • If other, please provide further details written answer · optional
      • When are you available to start your fellowship? written answer · optional
      • When are you available for full time work? written answer · optional
      • What full time job(s) are you applying for? written answer
      • Are you local to or willing to relocate? choose one
      • What office(s) would you be willing to relocate to? (Select all that apply) choose any · optional
      • If you selected international, what location(s)? written answer · optional

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