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JP Morgan Chase

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Product Delivery Manager - Identity and Access Management

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Overview:

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in the Chief Technology Office, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. You will own the vision, strategy, and prioritization of a portfolio of complex Identity and Access Management (IAM) products in the Privileged Access, Vaulting and Secrets Management domain, delivered across multiple teams. You will translate business and security objectives into a clear product roadmap, balancing competing priorities and investment trade-offs to maximize value and ensure high-quality, on-time outcomes. Leveraging deep expertise in product management, AI-enabled data analytics and pattern identification, the product development lifecycle and portfolio governance, anchored in Agile principles, you will foster a culture of collaboration, transparency, innovation, and data-led decision-making. You will navigate ambiguity and shifting priorities, manage cross-portfolio dependencies and risks, and influence stakeholders at every level to ensure Privileged Access initiatives align with organizational and IAM strategy. As a recognized subject matter expert and value-delivery champion, you will exercise considerable judgment on complex issues and make impactful decisions that shape the strategic and operational direction of the product area.

Job responsibilities

  • Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
  • Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
  • Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
  • Works with other Product Owners and Engineering Leads to manage end-to-end product vision, strategy, and roadmap for complex PA and VSM products, prioritizing initiatives across multiple teams to ensure alignment with business value, security objectives and IAM strategy
  • Manages the product portfolio across its full lifecycle — from discovery and definition through delivery and iteration — incorporating technical design, dependencies and timelines to ensure high-quality outcomes
  • Supports and enables the team's AI transformation by embedding principles that drive adoption, maturity and uniformity across the portfolio
  • Defines and continuously refine portfolio priorities, making evidence-based trade-off decisions that optimize value delivery across competing initiatives
  • Identifies, manages and mitigates cross-portfolio risks and dependencies, proactively addressing roadblocks and implementing contingency plans to maintain delivery momentum
  • Collaborates with engineering leads, product managers, product security leads, and business stakeholders to define product scope, objectives and deliverables, ensuring alignment with organizational and IAM strategy goals
  • Uses advanced facilitation, communication and presentation skills to influence stakeholders at all levels and escalate organizational impediments to leadership
  • Leverages portfolio metrics, analytics and market trends to assess performance, inform strategy, drive continuous improvement and establish best practices across the product area

Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
  • Demonstrated ability to execute operational management and change readiness activities
  • Strong understanding of delivery and a proven track record of implementing continuous improvement processes
  • Experience in product or platform-wide release management, in addition to deployment processes and strategies
  • Advanced knowledge of product and portfolio management practices — including roadmap development, prioritization frameworks, investment planning, and value measurement — with a proven ability to guide teams through complex, multi-workstream programs
  • Advanced knowledge of multiple product development lifecycle stages, methodologies and best practices, enabling effective guidance and support for delivery teams
  • Technical fluency sufficient to support complex IAM technology and Cybersecurity products, including the ability to break down business and technical objectives into manageable, well-sequenced workstreams
  • Advanced stakeholder management skills, with the ability to establish productive working relationships and influence decision-making across cross-functional teams
  • Proven track record of managing risks, dependencies and high-performing teams in a fast-paced, technically complex environment
  • Understanding of the Software Development Life Cycle

Preferred Qualifications, Capabilities, and Skills:

  • 10+ years of experience or equivalent expertise spanning product management, Agile methodologies and portfolio management of complex technology products in a large organization
  • Strong data analytics capabilities with a relentless focus on data-driven continuous improvement
  • Proven Program and Portfolio Management expertise with deep experience applying Agile frameworks at scale
  • Agentic AI proficiency and experience partnering with technology teams to drive innovation and adoption
  • Good understanding of Identity and Access Management concepts and policies.
  • Experience with Java

Skills

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