Lead Technical Program Manager
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Summary
Leads end-to-end product delivery for a ServiceNow-based workflow platform, managing timelines, dependencies, and stakeholder coordination to optimize customer solutions in a regulated enterprise environment.
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. Digital Workflows product line connects people, processes and functions across the enterprise delivering firm-wide workflows and integrations built around the ServiceNow platform. The product line modernizes business & technology solutions through a controlled and secure environment, while enabling process automation and innovation.
As a Product Delivery Manager in Data and Specialty Services - Digital Workflows, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Job responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Required qualifications, capabilities, and skills
- Applied experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
- Experience of ServiceNOW or similar workflow technologies
- Experience of platform as a product