Product Engineer

Role & responsibilities :

• Triage L3 escalations that include required logs, client impact, reproduction steps, and prior Support analysis.
• Diagnose complex application, integration, data, performance, and configuration issues.
• Coordinate urgent containment and route permanent remediation to the owning capability pod.
• Lead root cause analysis for significant or recurring incidents.
• Improve diagnostic tooling, observability, knowledge articles, and Support runbooks.
• Identify systemic defect patterns and recommend product or platform backlog items.
• Coach medior L3 Product Engineers and maintain clear escalation standards with Support.

Preferred candidate profile :

• 3 to 5 years in Java engineering or advanced application support for Medior level; 6+ years for Senior level.
• Strong debugging skills across Java, application servers, APIs, logs, SQL Server, and integrations.
• Experience with incident management, root cause analysis, and production change controls.
• Ability to write diagnostic queries and reason about data without making unsafe production changes.
• Methodical troubleshooting and clear written documentation under time pressure.
• Availability for a defined escalation rotation where required by the operating model.
• Senior candidates must demonstrate technical leadership, coaching, and ownership of significant incident reviews.