Product Manager, Africa
ABOUT US
At TTC, we are Enriching lives by connecting people and places.
For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives.
Behind every unforgettable journey is a passionate team making it happen. That’s where you come in.
OUR VALUES
Everything we do is guided by our five shared commitments:
Value Every Voice - We put people first.
Act with Integrity - We do what’s right.
Explore Beyond Boundaries - We’re driven by curiosity.
Own the Outcome - We take responsibility for our decisions.
Succeed Together - We’ve got each other’s backs.
POSITION SUMMARY
The Product Manager is responsible for designing, sourcing, and managing African travel products (FIT, group tours, and luxury safaris). This role blends strategic planning, supplier partnerships, and destination expertise to deliver high-quality, market-ready itineraries across Africa.
What Makes This Role Unique:
For African Travel Inc.
Strong focus on custom FIT itineraries for North American travelers
Emphasis on luxury and tailor-made experiences, small group itineraries, both locally hosted and guided
Close alignment with travel advisors and agency networks
For Lion World Travel
Mix of group tours and FIT products
Strong emphasis on value-driven premium travel
KEY RESPONSIBILITIES
Product Design & Innovation
Develop and maintain a portfolio of African itineraries (luxury, premium, and experiential)
Create packages across destinations such as Kenya, Tanzania, South Africa, Botswana, and Zimbabwe
Design specialized experiences (Big Five safaris, honeymoons, family travel, rail journeys, cultural tours)
Continuously refresh products based on trends and customer demand
Supplier & Partner Management
Contract and negotiate with lodges, camps, airlines, and local DMCs
Maintain strong relationships with key African partners and tourism boards
Conduct FAM trips to inspect properties and experiences
Ensure product quality aligns with brand standards (luxury, service, sustainability)
Pricing & Commercial Strategy
Build and manage pricing structures (net rates, commissions, markups)
Account for seasonality, park fees, and currency fluctuations
Ensure profitability targets while maintaining competitive positioning in the North American market
Product Performance & Optimization
Monitor booking trends, conversion rates, and customer feedback
Analyze product performance and identify gaps or underperforming itineraries
Optimize offerings to improve margins and customer satisfaction
Sales & Marketing Collaboration
Partner with marketing teams to develop brochures, digital content, and campaigns
Support sales teams with training on destinations and itineraries
Ensure product content is accurate, compelling, and aligned with brand storytelling
Operational Coordination
Work closely with operations teams to ensure seamless delivery of trips
Manage updates, cancellations, and supplier changes
Ensure compliance with travel regulations, insurance requirements, and safety standards
ROLE SUCCESS CRITERIA
Product profitability and margin performance
Growth in African travel sales
Customer satisfaction (reviews, repeat bookings)
Supplier performance and contract efficiency
Speed to market for new itineraries
KEY COMPETENCIES FOR SUCCESS
Key Competencies
Description
Linked Value/s
Communication &
Influence
Clearly communicates ideas, builds rapport, and influences others to achieve effective outcomes.
Value Every Voice, Succeed Together
Customer Focus
Understands customer needs and delivers solutions that create a high-quality, consistent experience.
Value Every Voice, Own the Outcome
Adaptability
Responds effectively to change, adjusting priorities and approach to meet evolving needs.
Explore Beyond Boundaries
Quality & Attention to Detail
Ensures accuracy, consistency, and high standards in all work, minimizing risk and rework
Act with Integrity
Courage & Decision Making
Makes confident, timely decisions and challenges the status quo to improve outcomes.
Own the Outcome, Explore Beyond Boundaries
YOUR EXPERIENCE AND EXPERTISE
Technical Skillset
Strong negotiation and contracting skills
Commercial and analytical mindset (pricing, margins, forecasting)
Ability to manage complex, multi-country itineraries
Excellent communication and cross-cultural collaboration
Essential Experience
3–6+ years in African travel product development, contracting, or tour operations
Experience working with African DMCs and safari suppliers
Deep knowledge of African destinations and safari logistics
Desirable Experience
First-hand travel experience in Africa (highly preferred)
Degree in Tourism, Hospitality, Business, or related field (highly preferred)
TRAVEL & OTHER REQUIREMENTS
Travel: Up to 4 international trips and 4 domestic trips per year
The Travel Corporation is committed to providing an inclusive and accessible recruitment process and welcomes applications from all qualified candidates. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. If you require an accommodation, please let us know and we will work with you to meet your needs.
Please note that artificial intelligence (AI) may be used as part of our recruitment process to screen, assess, or select applicants for this position.