Product Manager, Agent Platform
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Summary
Product Manager owning Siena's core AI agent platform for customer experience — setting the roadmap, building evaluation/testing/monitoring systems, running journey-level A/B tests, owning onboarding and launches, and working directly with customers. Requires 3+ years as a PM in CX, ecommerce, helpdesk, or AI automation plus daily AI-tool fluency.
Meet Siena Siena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns. It runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on. The team We are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we…
