Product Manager

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.
Aires' Innovative Technologies team is creating solutions that mobilize the modern workforce. Our technology enables our customer services teams, our clients, and their employees, as well as our partners to deliver exceptional, industry-leading service.

We Have…

An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility

A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%

A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development

A comprehensive benefit package, including a 401K match

Hybrid work environment

An excellent career opportunity is available for a Software Product Manager local to the Aires Pittsburgh, PA (Robinson Township) office.
We are crafting the next generation of digital mobility management tools and looking for a Product Manager who will work side-by-side with R&D, UX, Design, QA, Documentation, Support, Training, Solution Architecture, and Sales to build software products that solve user pain points and that work for the business.
The Product Manager is a member of the Agile Team who is responsible for maximizing the value delivered by the team and ensuring that the Team Backlog is aligned with customer and stakeholder needs. For more details about the responsibilities of this role as per Scaled Agile, Inc. © SAFe, refer to this link.
This position reports to the Director of Product Management and Design at Aires.

You might be right for this role if:

You’re a critical thinker, willing to listen carefully, unafraid to ask probing questions, have a knack for attention to details and able to identify the end user needs and articulate to the technical team

You thrive in a fast-paced environment, comfortable managing multiple initiatives, capable of consistently achieving results on time, to spec, within budget, able to prioritize and execute tasks under pressure

You’re always learning, seeking to expand your knowledge of the business, process, people, and technology

You are consistent and process oriented, understanding that this approach is what sets up both you and your documentation up for success throughout the lifecycle of a product

You love working in a team-oriented collaborative environment

Position Responsibilities:

Apply the understanding of business drivers and engage stakeholders for input and feedback for developing new Aires IT software solutions or enhance the existing ones, as appropriate

Serve as the customer proxy by understanding key business objectives and product strategy

Collaborate with business and technical subject matter experts to understand the needs, obtain necessary sign offs and approvals, create high level product specification specs (Business Requirement Documents, Product Requirements Documents) etc.

Communicate the business needs and technical solutions in a clear and unambiguous way to the stakeholders and teams

Work with the teams throughout all phases of the product lifecycle to aid in deliverables meeting scope, schedule, budget, and quality expectations. Manage the schedule, risks, issues, decisions, and dependencies related to deliverables

Act as a voice of customer and subject matter expert for the Agile Scrum Teams. Utilize agile tools and resources to manage, track and report work progress

Create Epics, Features and User Stories with a clear and unambiguous Acceptance Criteria, ensuring that they clearly communicate customer/stakeholder needs to the development teams; work with teams to clarify and refine the requirements as necessary

Work with the stakeholders and agile teams to define, refine, and prioritize the product backlog

Assess business value and prioritize all stories in the product/iteration backlog to ensure that the work focuses on those with maximum value that align with product strategy

Verify and Accept (or reject) the work delivered by the agile teams. Support the Acceptance Criteria Driven Development by example

Participate in and prepare for SAFe Agile ceremonies like, Iteration planning, Refinement, Program Increment Planning, Iteration/system demos, Retros, Inspect and Adapt sessions etc.

Collaborate with User Experience and Design team to ensure that software solution under the development offers an intuitive, user friendly and efficient user experience to the targeted user personas

Understand and support inter-team dependencies, escalate issues when necessary and resolve them

Work with the team(s) to collaborate, set and communicate release schedules, dates, and scope

Work with Team Members to ensure the IT products are delivered successfully and they continue to work as expected in production

Other duties and tasks as assigned by the management

Candidates for this position must be authorized to work legally in the United States. This position is not eligible for current or future visa sponsorship.

Required Qualifications:

Bachelor's degree in Business, Engineering, IT, or technology disciplines.

Two (2) or more years of experience working as a product owner or product manager in an agile software development product team, preferably using SAFe agile framework

Knowledge of SaaS software, including Web and Mobile interfaces, with solid understating of related software development life cycle tools, and processes

Excellent communication – written and verbal – and the ability to modulate your communication appropriately for a broad range of audiences (senior leadership to development teams)

Confirmed analytical skills with experience of turning data into meaningful insights.

Requirements gathering and documentation

Product Management practices and philosophy

Expert in Product Management tools like JIRA, Confluence, Monday, Aha! etc.

Expert in using MS Office products, and with ability to learn and grasp complex proprietary software solutions

Has a customer-centric approach combined with a curiosity for technology, data-enabled decision making and fulfillment platform strategy

Proven experience building trust and collaborating with cross-functional partners to achieve a common objective

Proven track record to work autonomously while also taking ownership for actions and results

Additional Qualifications:

SAFe 6.0 Product Owner Product Manager (PO/PM) certification, is preferred

Excellent customer service and administrative skills

Demonstrated ability to manage multiple competing tasks

Ability to follow policies and procedures

Can-do attitude

Genuine desire to help others

Team oriented mindset, with a strong sense of care and urgency

Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration, and Innovation.