Product Manager

Summary:

Identify the customer need and the larger business objectives that a product or feature will fulfill, articulate what success looks like for a product, and rally a team to turn that vision into a reality.

Reports to:

VP, Product Management

Responsibilities:

• Define the direction of the product through research, vision-setting, alignment, and prioritization
• Create and manage the roadmap of assigned product areas from strategic planning to tactical activities
• Define scope of product releases by prioritizing based on internal stakeholder feedback and customer demands, as well as capacity constraints
• Manage the product backlog (enhancements and bugs)
• Align stakeholders around the vision for the product (what to build and when)
• Facilitate requirement gathering/feedback sessions with the business and customers (ex. user interviews) to identify and drive complete requirements
• Design innovative solutions to business and customer challenges
• Document business and functional requirements for development projects and articulate requirements to the technical staff
• Work with internal teams, including developers, engineers, architects, quality assurance, and operations. Ensure requirements are fully understood and that implementation plans match expectations. (ex. Participate on team scrums and other agile ceremonies, support team questions and provide background on product functionality)
• Define success criteria for testing and product acceptance
• Bridge the gap between the development team and other stakeholders
• Work with Marketing, Onboarding and Sales to develop and implement go-to-market plans
• Facilitate the creation and maintenance of proper product documentation – from product requirements to online help to onboarding client documentation