Product Manager- Client Onboarding
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You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Client Onboarding and Servicing, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Direct the principal activities across the end‑to‑end product delivery journey—intake, dependency management, release and deployment, and product operationalization—with a focus on feasibility and readiness.
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Maintain a transparent portfolio view of timelines, cross‑team dependencies, and environmental constraints; identify and resolve blockers early.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Demonstrated ability to execute operational management and change readiness activities
- Proven ability engaging with a technology and business audience alike
- Proficiency in data and analytics to inform prioritization, measure performance, and drive decisions.
- Deep experience with risk, controls, compliance, and regulatory requirements embedded in delivery.
- Strong structured problem-solving skills (hypothesis-driven analysis, root-cause identification, prioritization) and the ability to translate complexity into clear executive narratives and decision-ready materials.
- Excellent communication and stakeholder management; ability to lead through influence and drive cross‑functional outcomes.
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Experience delivering automation and/or AI-enabled capabilities (e.g., workflow automation, decision support, intelligent document processing, or AI-assisted operations), including requirements shaping, backlog management, and post-implementation performance tracking.
- Familiarity with responsible AI and automation control considerations in a financial institution environment (e.g., governance, documentation, monitoring, and policy adherence), with the ability to partner effectively with risk and control stakeholders.
Additional information
- Visa sponsorship is not available for this position.
Work schedules will be full-time in office, on a 40-hour per week schedule.