Product Manager, Contact Center Modernization Healthcare)
Summary
Leads the migration of legacy contact-center platforms to Amazon Connect for a healthcare payer, designing scalable, cloud-native solutions to improve member and provider interactions.
Product Manager, Contact Center Modernization Healthcare ) Location: St. Louis, MO / Dallas, TX / New York, NY- Hybrid C2C or W2 Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider eng…