Product Manager (Customer-Facing)
Summary
Customer-facing Product Manager at Sardina Systems, designing OpenStack/Kubernetes-based cloud infrastructure solutions for enterprises and partners, and translating customer needs into product development.
Sardina Systems builds cloud infrastructure software based on OpenStack, Kubernetes, and Ceph — for cloud operators, enterprises, and service providers across the globe.
We're looking for a Product Manager who operates at the intersection of customers, partners, and our engineering team.
This is a customer-facing role with real product impact. You run demos for new leads, design system configurations, and build product ecosystems via partners — and own the market and operational insights that drive product development.
What You'll Be Doing:
Work with prospective customers to assess infrastructure requirements and design custom FishOS configurations based on technical fit with their hardware
Build and maintain relationships with channel and technology partners who extend the Sardina ecosystem
Run product demos for inbound leads and product opportunities
Translate customer needs into actionable product feedback — you're the main signal source for what gets built
Support customers through the full cycle: demo, configuration, contracting, and go-live
Coordinate with the engineering team on delivery, ensuring customer commitments are realistic and met
Stay current on OpenStack, Kubernetes, VMware, Ceph, and adjacent market developments
What You'll Need:
3+ years in technical product management, solutions engineering, or a pre-sales role in enterprise software or cloud infrastructure
Strong enough technical understanding to work with system architecture and hardware fit — you don't write code, but you can read a configuration and know what questions to ask
Comfortable running demos and presenting to both technical and business audiences
Experience working with channel partners and resellers
Self-directed and able to manage multiple customer engagements simultaneously
Able to translate complex infrastructure concepts into clear language without losing accuracy
Fluent English required; Russian, German, Dutch, French, or Swedish is a strong plus
Nice to have:
Experience with bid and tender preparation
Education in law, and understanding of commercial contracts
Prior startup or fast-growth environment experience
We offer:
Direct access to engineering — your customer conversations shape the roadmap
Competitive compensation with regular review
Flexible hours fixed to CET
Fully remote, async-friendly environment
Opportunity to attend industry conferences and events
Up for the challenge? Let's get in touch!