Product Manager - Customer Journey
Summary
Owns the customer journey for a UK insurance firm, mapping touchpoints and building self-service tools to cut call volume and improve user experience.
Product Manager - Customer Journey Stockport | Hybrid - 2 days per week Up to £65,000 16% bonus benefits We are recruiting for a Product Manager to join a leading UK insurance organisation and help improve the way customers, advisers and brokers access support. The business receives 100,000 calls every month, so there's a huge opportunity to improve customer journeys, increase self-service and reduce unnecessary calls. This is a strategic Product Manager role, with around 80% Product Manageme…