Product Manager (Customer Products), Information Technology Department

Job Description

• Customer Insight & Product Planning. Conduct market research and customer insight: build customer personas, map customer journeys, and identify genuine pain points across retail banking, wealth management, and corporate banking scenarios; define the product roadmap and iteration plan, balancing business value, technical feasibility, and regulatory requirements; prepare business cases and drive prioritisation decisions with data.

• End-to-end Business Process Design. Take end-to-end ownership of the customer-facing products under your remit, covering every stage of the customer lifecycle from onboarding, through usage, to exit — defining inputs and outputs, status flows, and exception handling at each step to ensure a seamless and traceable customer journey; perform four-layer design for each step — business process + system interaction + data flow + business logic — ensuring a consistent customer experience across channels and systems.

• Requirement Documentation & Bridging Business and Technology. Independently author BRDs, PRDs, user stories, and acceptance criteria; act as a two-way translator between business and technology — aligning objectives in business language and decomposing solutions in technical language — and serve as the single point of truth for requirements, managing changes accordingly; visualise requirements with prototyping and diagramming tools (Axure / Figma / Visio, etc.) to eliminate misalignment.

• Delivery Management & Post-launch Operations. Work with development, testing, operations, risk, compliance, and operations teams to track the quality of requirement implementation; define and lead UAT and acceptance gates, and coordinate go-live rehearsals and contingency plans; establish event-tracking and monitoring metrics, drive continuous optimisation with data, and own customer-side business outcomes such as product activity, conversion, and NPS.Requirements

Requirements

• Bachelor's degree or above; Computer Science, Software Engineering, or Information Management preferred; a combined background in finance / economics / mathematics & statistics is a plus;

• Minimum 5 years of product management or business analysis experience in banking or fintech, with end-to-end ownership of at least one customer-facing product through design and iteration;

• Solid understanding of the business processes and pain points in at least one of the following areas: corporate banking, private banking, or financial markets;

• Proven ability to produce BRDs / PRDs / user stories, and proficiency with prototyping tools (Axure / Figma / Visio / draw.io);

• Understand RESTful APIs, financial messaging formats such as JSON / ISO 8583, microservices, and front-end/back-end separation; understand distributed systems, high availability, and asynchronous processing, and able to hold an equal conversation with architects;

• Fluent Mandarin (working language — able to interface directly with Group technology teams); fluent Cantonese and English (written and spoken);

• Structured thinking, cross-functional influence, data sensitivity, and a results-driven mindset.