Product Manager - Global Banking Platform
Summary
Lead the product vision and roadmap for JP Morgan Chase’s Global Banking Platform, defining customer-driven features and collaborating with cross-functional teams to deliver scalable, resilient banking solutions.
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.
As a Product Manager in Consumer and Community Banking Operations - Global Banking Platform, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Defines product strategy and vision to maximize customer and business value.
- Leads discovery and market research, translating insights into a prioritized roadmap.
- Owns and continuously refines the product backlog to align delivery with strategic outcomes.
- Establishes a metrics framework and tracks success measures (cost, features/functionality, risk posture, reliability).
- Partners with product teams to intake and manage new feature/enhancement requests through delivery.
- Coordinates across upstream/downstream stakeholders to assess impacts, document changes, and drive aligned execution.
- Drives GBP onboarding and core capability adoption; influences quarterly planning (Jira/Jira Align) and ensures clear communications (status updates, release notes, production issue engagement with L&C/Controls)
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Bachelor’s degree in CS/Software Engineering (or equivalent experience) with deep expertise in APIs, events, and event-driven architecture.
- 10+ years of experience (or equivalent expertise) in the banking domain.
- Strong API design skills and hands-on understanding of Kafka-based event streaming.
- Advanced knowledge of the product development lifecycle, solution design, and data analytics.
- Proven ability to lead end-to-end product lifecycle work (discovery, ideation, strategy, requirements, value management).
- 2+ years of core banking experience, preferably in a product management role; exposure to cloud, domain-driven design, and event-driven systems.
- Strong SDLC and QA methodology knowledge, with excellent analytical/problem-solving, communication/collaboration, and self-management skills.
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Experience working in agile/scrum teams
- Strong knowledge of banking products including deposit accounts, loans, and card reward programs
- Experience supporting more than one CCB Operations Function/Line of Business