Product Manager
Summary
Product Manager at Good to Great Schools Australia (Cairns, with remote flag) who coordinates the development, review, and evaluation of the organisation's education products, gathering customer feedback and impact data and working with Marketing, Publishing, and Research teams. Pays AUD $50-75 per hour.
Salary: $50 – $75 per hour
About the role
As a Product Manager, you will collaborate closely with cross-functional teams to ensure the successful delivery of products that meet customer needs and align with business objectives. You will coordinate customer feedback and be responsible for coordinating the development, review, improvement, and evaluation of organisational products and services. The role takes direction from Deputy Director and works collaboratively with Marketing, Publishing, and Research and Evaluation teams to ensure products are high quality, aligned to organisational goals, responsive to customer needs, and demonstrate measurable impact. The role focuses on gathering and analysing customer feedback, monitoring product performance, identifying improvement opportunities, and supporting the continuous enhancement of products, systems, and customer experience.
Key responsibilities
Act as the primary point of contact for internal and external stakeholders regarding product-related matters
Identify product improvement opportunities through customer feedback, usage data, and evaluation findings
Support product planning, timelines, implementation, and release processes
Support the measurement of product impact, engagement, satisfaction, and retention
Contribute to the development of evaluation processes, indicators, and reporting frameworks
Work with Marketing teams to support product launches, promotions, campaigns, and customer communications
Provide product information, impact data, and customer insights to support marketing strategies and messaging
Assist in identifying customer needs, target audiences, and engagement opportunities
Monitor customer feedback, product engagement, satisfaction, and impact data to identify trends and improvement opportunities
Carry out other tasks as directed by the Deputy Director and the Head of Tech and AI
About you
Excellent analytical skills, with the ability to translate data into actionable insights and product decisions
Strong leadership and team collaboration skills, with experience working across cross-functional teams
Exceptional communication and stakeholder management skills, with the ability to influence and negotiate at all levels
Strong organisational and project coordination skills
Ability to analyse customer feedback, trends, and product data
Strong written communication and report-writing skills
High attention to detail and commitment to quality assurance processes
Problem-solving and continuous improvement mindset
Ability to manage multiple projects, timelines, and priorities
Strong digital literacy and confidence using reporting, publishing, and customer management systems
Essential Criteria
Ability to define and execute a product strategy aligned with business goals
Strong problem-solving skills, with a customer-centric approach to product development
Capability to obtain a Working with Children Check and a successful police check
About us
Good to Great Schools Australia is a dynamic and supportive organisation committed to improving educational outcomes across Australia. We partner with schools and school systems to guide them on their improvement journey from Poor to Fair, Fair to Good, and Good to Great. Our experienced team provides extensive training, coaching, data monitoring, and tools to ensure each partner school develops capable teachers and delivers effective instruction to every child.