Product Manager-ILG (Infrastructure & Logistics Group)-Product Manager
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Summary
Product Manager in Kotak Mahindra Bank's Infrastructure & Logistics Group, based in Mumbai. Day to day: designing, developing and launching bank products, managing manufacturer and distribution-channel relationships, running campaigns and channel contests, handling MIS reporting and customer complaints, and coordinating with IT, marketing, legal and vendors. Key tool is Excel for MIS rather than h
Product Manager
Job Role
- Building and managing relationships with manufacturers
- Product & Process Design, Development and Launch
- Carry out Process development/enhancement/changes as and when required.
- Responsible for achievement of key parameters of product performance
- Responsible for all processes related to the products, training various stakeholders on existing processes and new processes related to the product
- Work jointly with various distribution channels to increase the usage of the product
- MIS & Channel Contest Management
- Channel query & Customer complaint Management
- Customer segmentation & need gap analysis
- Marketing & Customer Communication for New acquisition, activation and cross-sell
- Assisting in maintenance of the existing system by analyzing and implementing the requirement.
- Channel Education and Communication for business development
- Interdepartmental functioning & Coordination like IT, Marketing, BSG, MIS, Legal, Compliance, Audit and External Vendor.
- Product related marketing collaterals management
- Publication of Progress Dash Board and channel engagement
- Driving end-to-end bank level campaigns, programs & Channel Contest
- Analyzing and preparing business performance/ channel performance/ Key parameter trend/ competitive landscape reports
REQUIREMENTS
- Preferably a MBA with min 5 years of experience
- Analytical skills to evaluate various customer/product innovations and insight to deliver superlative performance.
- Should be result oriented, go getter with a high passion for numbers and ability to work under target focused approach.
- Should be a fast learner, innovative and open for newer concepts/ideas/technologies
- Good communication skills
- Ability to multi-task & manage multiple projects simultaneously
- Drafting skills for writing strategy, business plan documents & proposals
- Understanding of key business drivers & ability to drive business output
- Excellent knowledge of excel for MIS Management to channel