Product Manager

KPMG New Zealand is part of the international KPMG network and one of the world’s leading professional services organisations. We provide audit, tax and advisory services to individuals, SMEs, multi‑nationals and government agencies.

Locally, we’re known for our values‑driven culture and strong staff engagement, anchored in our purpose of fuelling New Zealand’s prosperity. This purpose drives everything we do, from our client work to internal practises, all guided by our shared values of Integrity, Courage, Excellence, Together, for Better.

This is a rare chance to lead the internal technology platforms that keep KPMG running. As Product Manager in our Information Technology Services (ITS) team, you'll take end to end ownership of the firm's core internal workflow products alongside supporting the wider portfolio of enterprise SaaS and desktop applications that the business depends on.

This is as much a leadership role as a technical one. You'll manage a small team of developers and product owners and own the Level 3 application support function that keeps our enterprise and desktop applications healthy. Alongside new delivery, you'll be accountable for the day to day: developing your people, resolving issues, and ensuring systems remain maintained, secure and fit for purpose. You'll also provide technical leadership, helping shape how products, integrations and data flows work together across the firm's broader technology landscape.

No two days look the same. You might spend the morning shaping requirements with a build vendor, then move on to prioritising a support backlog, turning a regulatory quality control into a working feature, or walking senior partners through how a design decision affects the way they run their practice. It's a genuinely broad role with real ownership and visibility across the firm.

If you enjoy leading people, turning complex and ambiguous problems into clear solutions, and being the person who understands both the business need and the technology beneath it, this role is made for you.

• Lead and develop a team of developers and product owners, setting direction, managing performance, coaching and building capability.
• Own the product lifecycle for KPMG NZ's internal platforms, including roadmap planning, business cases, investment decisions, delivery, support and end of life management.
• Lead the delivery of major initiatives and continuous improvement activities, managing priorities, risks, stakeholders and outcomes while ensuring value is realised.
• Translate business needs into clear requirements, user stories and acceptance criteria, and manage the backlog and change process that keeps delivery moving.
• Partner with testing, change and business teams to ensure solutions are well designed, thoroughly tested and successfully adopted.
• Oversee Level 3 application support across enterprise SaaS and desktop applications, including incident management, problem resolution, maintenance, patching, upgrades and security remediation.
• Own the data, integration and reporting requirements for your products, working closely with internal teams and external vendors to deliver reliable and scalable solutions.
• Build trusted relationships with senior stakeholders and ensure products meet the firm's quality, security, compliance and change management standards.

• 7+ years' experience as a Product Manager, Product Owner, Delivery Lead or senior technology lead delivering and running software products or platforms, ideally in a professional services, financial services or similarly regulated environment.
• Proven people leadership experience, managing developers, product owners and/or support analysts, including performance management, coaching and capability building.
• Strong understanding of enterprise applications, integrations and solution design, with the ability to assess how systems fit together and make sound build versus buy decisions.
• Experience working with enterprise SaaS platforms and business-critical applications within a complex environment.
• Experience running an application support function, including incident and problem management, bug triage, SLAs, system maintenance, patching, upgrades and security/vulnerability management.
• A strong track record managing the full delivery lifecycle, including requirements elicitation, user stories, acceptance criteria, backlog management and release planning in an Agile or hybrid delivery model.
• Demonstrated experience managing third-party software vendors, including SoWs, scope, cost and quality, and holding delivery partners to account.
• Confidence working across the technical landscape, including integrations and APIs, cloud platforms (Azure and/or AWS), Microsoft Power Platform, SQL and data feeds, and Jira/Azure DevOps.
• Strong business process mapping and requirements skills, with the ability to document current and future state processes clearly and precisely.
• Excellent written and verbal communication skills, with the ability to engage effectively across technical teams, business stakeholders and senior leadership.
• A bachelor's degree in Information Systems, Computer Science, Business, Commerce or a related discipline.
Preferred:
• Formal solution architecture experience or certification (e.g. TOGAF) and/or experience working with enterprise business platforms.
• Familiarity with quality management or assurance frameworks (e.g. ISQM 1) or working alongside audit, risk or security assurance teams.
• Hands-on experience with Microsoft Power Platform (Power Apps, Power Automate and Power BI), Azure integration services or cloud migration initiatives.
• Product Management, Business Analysis or ITIL/service management certification (e.g. Agile/Scrum Product Owner, CBAP/CCBA, BCS, ITIL or equivalent).

KPMG values diversity in the workforce and we encourage candidates from diverse backgrounds to apply for roles, including individuals with a disability, additional mental health needs, chronic health conditions or who identify as neurodivergent.

For disabled and neurodiverse candidates, if you encounter accessibility barriers or if you have access needs and require support to participate equitably in the recruitment process, please email Emma at [email protected].

For any general questions about the role or recruitment process, feel free to reach out to our Talent Acquisition team at [email protected].

We offer rewarding careers to talented individuals and a holistic range of benefits to support your life balance, whatever your circumstance. We want you to do Work That Matters, Thrive and Grow and know that you Belong here with us, at KPMG.

As a KPMG employee, we will offer you:

— Access to the firm's annual incentive scheme

— Opportunities for local and international secondments

— Hybrid working across a mix of office, client and home hubs to recognise that people have individual circumstances and preferences when it comes to where and how they work

— The ability to work from overseas and extend time connecting with friends and family outside New Zealand

— Flexible leave options, including the ability to purchase additional annual leave

— Gender-neutral support for all stages of the parental journey, including access to 18 weeks of fully paid parental leave for all new parents

— A paid professional association membership of your choice

— Digital accreditations through our partnership with Microsoft, LinkedIn Learning, with bespoke learning pathways for all employees

— A wide-range of special offers and discounts on insurances, banking services, and lifestyle goods and services

— The support, allyship and opportunity to join our many Inclusion, Diversity and Equity Affinity networks, including the Kiwa, Pride, Ethnicity, Accessibility and Wahine groups

— The opportunity to participate in Green Team activities, as we work toward reducing the firm’s environmental footprint and become carbon zero by 2030

— An invitation to join your local Social club and enjoy events aimed at bringing people together for social, sporting, cultural, family and fundraising activities

— Paid time off for volunteering and involvement in citizenship activities

— An array of health and wellness benefits such as free flu vaccinations, subsidised sporting events, free confidential counselling services, additional 5 days of Wellbeing leave to support you and your family's overall health and wellness, access to our Wellbeing portal with an extensive range of advice and resources and much much more!

We believe that diversity of background and experience strengthens relationships and delivers meaningful benefits to our people, clients and communities. Our goal is to be recognised as an employer of choice for all, irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation or disability. Further info can be found on our website.