Product Manager

Due to strict security clearance requirements, we are only able to consider applicants that have lived in the UK for 5 consecutive years or more.

We are looking for a Product Manager with pre-sales responsibility to lead product strategy and evolution for our DocDefender platform, reporting to the Head of Product Management of the NEC Evidence and Insights product Pillar.

DocDefender is an AI-powered automated document redaction solution from primarily designed for police forces and public safety organisations. It helps teams quickly identify and remove sensitive information from documents before they are shared externally and internally.

The role is home based, but will be expected to travel to NEC offices (Chippenham, London, Hemel Hempstead will be the main locations) and customer sites when required.

The Product Manager will be responsible for defining, developing, and delivering high-quality software products that meet customer needs and drive business value. The role combines customer insight, commercial awareness, and technical understanding to shape product strategy, manage roadmaps, and deliver unique, compelling and differentiated enhancements.

Working cross-functionally with engineering, sales, customer success, and stakeholders, the Product Manager ensures products remain competitive, compliant, and aligned to organisational priorities.

Key Responsibilities

1. Product Strategy & Roadmap

Define and maintain product strategy aligned to pillar and organisational objectives

Develop, own, and communicate the product roadmap and other standard collateral to ensure all customer facing teams deliver consistent and accurate messaging, effectively communicating our value propositions in language that resonates with customers.

Ensure alignment between customer needs, market trends, and technical capabilities

Contribute to wider portfolio strategy and planning

2. Product Delivery & Execution

Translate strategy into well-defined and commercially sound product backlogs and requirements

Ensure that products maximise revenue opportunities in terms of modularity – ensuring we can deploy at a range of price points and up-sell additional capabilities over time

Developing marketing strategies in collaboration with the Public Safety marketing team

Work closely with engineering teams to deliver high-quality software solutions

Prioritise features and enhancements based on value, risk, and opportunity

Track delivery progress and ensure alignment to agreed milestones

Support successful product launches and releases

Proactively manage the Product Lifecycle, communicating it regularly to the company and customers

• Understand technology and keep abreast with the latest technology

• Research competitors, relevant products, market trends and regularly update the product strategy to meet the best commercial outcome

3. Customer Insight & Engagement

Lead all pre-sales activities for your product/s, engaging regularly with customers to understand needs, challenges, and behaviours and to support new sales opportunities.

Gather and analyse feedback, usage data, and market trends

Translate insights into product improvements and innovation opportunities

Support and participate in:

User groups

Customer workshops / masterclasses

Early engagement with sales opportunities

4. Product Innovation & Continuous Improvement

Research competitors, relevant products, market trends and regularly update the product strategy to meet the best commercial outcome

Identify and develop product enhancement opportunities to grow your product revenues

Explore and incorporate emerging technologies (including AI where relevant)

Develop business cases using structured approaches (e.g., Lean Canvas)

Present proposals to governance forums (e.g., Product Boards)

5. Stakeholder Management

• Build relationships with NECSWS colleagues to ensure that, where appropriate, our products are capable of being joined up at both business process and technological levels
• Collaborate with internal teams including:

• Engineering / Development

• Sales & Pre-Sales

• Customer Success

• Marketing

• Communicate product updates, priorities, and performance

• Support sales with product expertise and value propositions

6. Product Performance & Reporting

• Monitor product performance using defined KPIs

• Contribute to monthly reporting on:

• Roadmap progress

• Customer engagement

• Product health and risks

• Maintain accurate and up-to-date product documentation and collateral