Product Manager
Summary
The Product Manager will oversee operational readiness for product launches, manage cross-functional dependencies, and monitor service health using data-driven insights. The role involves designing support models, playbooks, and governance routines to ensure smooth product delivery and ongoing service improvement.
Our client, one of Asia-Pacific’s leading organizations is looking for:
Product Manager
Responsibilities:
- Own operational readiness for pilots, feature launches and phased roll-outs, including readiness criteria, stakeholder communications, training, support materials and go-live checklists.
- Coordinate dependencies and decision points across product, engineering, UX, operations, service desk, local administrators and vendors.
- Run post-launch reviews and translate lessons into improved playbooks, controls and ways of working.
- Design and maintain support models, triage paths, escalation matrices, runbooks and ownership boundaries for self-service and assisted-support journeys.
- Monitor operational health, service levels, failure points and recurring support demand; coordinate incident response and follow-through with accountable teams.
- Define and maintain dashboards for adoption, completion, drop-off, escalation, turnaround time, support deflection, satisfaction and other agreed product-health measures
- Synthesize operational data and user feedback into actionable insights for product prioritisation, service improvement and release decisions.
- Create reusable playbooks, templates, governance routines and product operating cadences.
- Facilitate regular operational reviews, risk reviews, launch checkpoints and cross-functional decision forums with clear actions and owners.
Requirements:
- 3–5 years of professional experience in product operations, digital product delivery, service operations, business analysis, project management or a related role in a technology environment.
- Demonstrated ownership of launches, operational processes or ongoing support for a digital product or service.
- Strong analytical skills and the ability to turn product, operational and user data into clear recommendations; working proficiency with spreadsheets and dashboarding or visualisation tools.
- Experience with agile product delivery and tools such as Jira, Confluence or equivalent.
- Practical understanding of incident, problem, change or service management practices; formal ITIL certification is advantageous but not required.
- Experience designing SOPs, playbooks, metrics, feedback loops and cross-functional operating cadences.
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Interested applicants can also email CV at asmita@nsearchglobal.com (for faster processing, please state the exact job / position title applied “Product Manager"
Only shortlisted candidates will be notified.
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EA License Number: 10C3636
EA Personnel Name: Chauhan, Asmita
EA Personnel Registration Number: R1980706
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