Product Manager - Onboarding

Job Purpose:
Can you turn a first click into a seamless customer journey?
We’re looking for a Product Manager to own and improve the digital onboarding experience across our brands, helping customers register, become eligible and get to the experience they came for with less friction and more confidence.
What you’ll do

Own the onboarding product roadmap, priorities and performance.
Optimise registration, eligibility and customer conversion journeys.
Use customer insight, funnel data and experimentation to uncover friction and improve experiences.
Lead product discovery from problem identification through to delivery and optimisation.
Partner with Design, Engineering, Analytics, Compliance and Delivery.
Balance customer experience and commercial outcomes with regulatory and responsible gambling requirements.
Track measurable outcomes including registration completion, eligibility and conversion to first-time deposit (FTD).

What we’re looking for

Experience as a Product Manager owning customer-facing digital journeys.
Strong experience in onboarding, registration, conversion or transactional journeys.
Confident using data, experimentation and customer insight to drive product decisions.
Experience working with Agile, cross-functional product and engineering teams.
Strong stakeholder management and product judgement.
Experience in gaming, fintech or another regulated digital environment is a bonus.

Why join us?
You’ll own one of the most important moments in the customer journey: the point where someone goes from interested to successfully onboarded.
If you love removing friction, improving conversion and creating digital journeys customers actually enjoy, we’d love to hear from you.