Product Manager (Operational Excellence)

Job Summary:
We are seeking a Product Manager - Operational Excellence to serve as the critical link between data insights, operational processes, and product delivery. The successful candidate will be responsible for identifying and diagnosing process inefficiencies, designing optimised workflows, gathering and synthesising user feedback, and producing well-structured product requirement documentation — owning each initiative from ideation through to measurable outcomes.

This is a senior individual contributor role with full accountability for assigned scope. The candidate is expected to lead cross-functional initiatives independently, align stakeholders, and drive impact with rigour and precision.

Key Responsibilities

Process Analysis & Workflow Design
• Conduct end-to-end process assessments of the assigned workflows using both quantitative methods (data analysis, funnel metrics, performance dashboards) and qualitative methods (user interviews, field observations, stakeholder meetings).
• Identify root causes of operational inefficiencies and design improved, scalable workflows in collaboration with relevant teams.
• Document current-state and future-state processes clearly, ensuring adoption and sustainability of implemented changes.

Product Requirements & Documentation
• Translate business objectives and validated user needs into comprehensive Product Requirement Documents (PRDs), inclusive of functional specifications, user stories, acceptance criteria, and edge case definitions.
• Serve as the primary liaison between users and the engineering team, ensuring requirements are precise, complete, and implementable.
• Maintain structured documentation — including process flows, system logic, and operational SOPs — as a reliable organisational reference.

Project Management & Data Analysis
• Lead assigned initiatives end to end, defining scope, managing timelines, mitigating risks, and coordinating cross-functional dependencies.
• Facilitate effective collaboration across engineering, operations and other related functions to ensure on-time, on-scope delivery.
• Develop and maintain operational dashboards and reporting frameworks to track key performance indicators and success metrics for each initiative.

Requirements
• Minimum 2-3 years of experience in business analysis, product operations, digital project management, or operational excellence within tech start-ups or agile environments.
• Demonstrated experience leading process improvement or product delivery initiatives from end to end.
• Ability to deconstruct complex business problems and translate into Product Requirement Documents (PRDs).
• Proficiency in data analysis; working knowledge of SQL is strongly preferred. Experience with BI tools such as Metabase, Looker, or equivalent is an advantage.
• Excellent facilitation and communication skills; able to run stakeholder meetings, conduct user research, and present findings to senior management.
• Familiarity with Agile methodologies and project management tools including Jira and Confluence.
• Highly organised, analytically rigorous, and capable of operating independently in a dynamic, fast-paced environment.
• Business-level proficiency in English is required.
• Prior experience in insurtech, fintech, or e-commerce platforms is a plus