Product Manager

At PlotBox, we’re transforming the death care industry through technology that makes a meaningful difference for the families and communities our customers serve. Our mission is to simplify the complex and deliver solutions that matter. We’re seeking a passionate and strategic Product Manager to join our innovative Product team and help shape the future of our platform.

As a Product Manager, you’ll take ownership of driving product strategy and delivering impactful solutions that create measurable value for both customers and the business. This is a hands-on leadership role where you’ll balance high-level strategic thinking with end-to-end execution across the entire product lifecycle—from discovery to delivery.

You’ll collaborate with cross-functional teams, stakeholders, and customers to ensure our products exceed expectations, continuously iterating to stay ahead in a rapidly evolving market.

What you will do :

STRATEGY

• Shape the overarching product strategy

• Defines the product vision ensuring it aligns with business goals, and prioritises the roadmap to drive long-term success.

• Identify market opportunities, assess competitive landscapes, and make data-driven decisions to guide product development
  

DELIVERY

• Accountable for the delivery of valuable working product/software

• Responsible for maximizing the business and customer value of the product delivered to market

• Deliver new, and iterations of existing products using agile methodologies

• Manage and control a product backlog and backlog refinement

• Generate user stories – crafting the acceptance criteria and definitions of done
  

CUSTOMER CENTRICITY

• Understand the customer – their needs, pains, and jobs-to-be-done, determining current and future need using things like; customer profiles, personas and user journeys

• Acquiring and managing knowledge so that we can learn and improve our solutions

• Lead the development of innovative solutions, monitor features, performance, and process

• Establish a product roadmap with fast feedback loops

• Understand and manage risk – business, social, technical, and cost/schedule risk

• Manage expectations, communicate with our customers and PlotBox.

• Balancing tradeoffs - short term and long term; building the right thing and building it right while managing any queries and requests from the client

• Manage the transition from any current, to new systems including building the communication plan, data migration and identifying the capability requirements

TEAM DYNAMIC

• Establish ways of working with the team, including planning, daily standups, reviews, and retrospectives

• Contributes to visualising, measuring, and tracking the flow of work within the team, optimizing for value delivered each sprint

• Manage the product backlog, balancing scope, budget and time to prioritise objectives and map out dependencies
  

WORKING WITH OUR CUSTOMERS

• Articulate problems and processes in a way which is understandable to key stakeholders

• Understanding the market, including competitor landscape

• Co-creating product vision/roadmap

• Identifying demand and defining value

• Articulating business model and value proposition

• Hypothesis creation – generating tests, learning objectives, and defining measures of success

What we are looking for :

We’re looking for someone who is both a strategic thinker and a doer. You will:

• Have 3+ years of Product Management experience with a proven track record of bringing valuable products to market.

• Be customer-obsessed, using data and experimentation to solve problems and drive continuous improvement.

• Bring a strong understanding of technology, ideally with exposure to AI/ML opportunities.

• Demonstrate success working collaboratively with Engineering, Commercial, and other teams to deliver business outcomes