Product Manager
About the role
Act as the primary liaison between B2B clients and internal teams to ensure the successful implementation and ongoing use of Velodiva's music platform and services. You will conduct client requirement gathering, site assessment, and solution sizing to recommend the most suitable music service, including MaaS and non-MaaS solutions.
Key responsibilities
Coordinate and monitor end-to-end implementation projects with Technical, Operations, and Field teams to ensure timely deployment and service quality
Manage client onboarding, provide product consultation, and advise on music zoning, playlist strategy, and content requirements aligned with business objectives
Handle customer inquiries, service issues, and escalations by collaborating with relevant stakeholders to ensure timely resolution and customer satisfaction
Gather customer feedback, identify business needs, and translate insights into product enhancement recommendations in collaboration with Product, Engineering, and Music teams
Maintain project documentation, implementation reports, and customer records while ensuring compliance with project timelines and service level agreements (SLA)
Conduct client visits and site assessments
Manage multiple implementation projects simultaneously
About you
Bachelor's degree in Information Technology, Information Systems, Business Management, Computer Science, or a related field
Minimum 3 years of experience as a Product Manager, Product Executive, Project Manager, Implementation Consultant, Customer Success Manager, or similar B2B client-facing role
Proven experience managing product implementation, client onboarding, or solution delivery for SaaS, digital platforms, managed services, or technology-based products
Strong project coordination, stakeholder management, and communication skills with the ability to collaborate across cross-functional teams
Excellent analytical, problem-solving, and customer-oriented mindset with the ability to understand business requirements and propose effective solutions
Fluent in English, both spoken and written, with strong presentation and stakeholder management skills
Experience in hospitality technology, music streaming, media technology, retail solutions, or commercial B2B services is an advantage