Product Manager-SME-SME Tech Project

Location: Mumbai, Maharashtra, India

Department	SME – Tech Project
Location	Mumbai
Reporting Relationships	National Product Manager / Lead – Product Manager
Position Grade	M4/M5

• This is an Independent role and candidate will manage the Tech Initiatives of One SME as business Product manager
• Role will require understanding the existing processes, identification of ways to digitize the same using AI / Tech to improve customer experience, TAT and efficiency
• Good knowledge on asset side is required to be able to understand the process in detail and design the digital journeys accordingly.
• Candidate is expected to be alert on competitive elements in the target segments (viz. other banks etc.) & have a good awareness on macroeconomic data
• Defining requirement for various digital/automation journeys for MSME customers
• Taking internal approvals from legal, ORM, Compliance, Credit, Policy, Etc.
• Work closely with various internal teams to better the product and also create relevant MIS’s/data to drive business objectives
• Closing the BRD & Liasoning with tech team for development
• Conducting UAT and production sanity testing
• Handling day to day challenges/queries being faced in live digital journeys and resolving them
• Focus to continually improvise the customer experience and simplification of existing journeys

• B.E., B. Tech, CA, MBA from top B school with strong analytical capabilities, good understanding of digital journeys
• Experience: 3-7 years in MSME product management Or Digital journey development Or MSME asset Sales