Product Manager

Product Manager – Communications Hub

Role Overview:

We are looking for a Product Manager for Communications Hub to shape the next generation of in-vehicle communication experiences. This role focuses on delivering a seamless, intuitive, and safe experience for making and receiving phone calls and text messages while driving.

The Communications Hub product sits within the Core Experience domain and serves as the primary interface for driver and passenger communications. It includes call handling, messaging (SMS and MMS), and integration with third-party communication platforms such as WhatsApp and similar services. This role is responsible for defining and evolving how customers stay connected through the vehicle in a way that is simple, reliable, and appropriate for the driving context.

Key Responsibilities:

Product Strategy & Vision

• Define the product vision and roadmap for the Communications Hub experience.
• Translate customer needs, communication behavior, and market trends into clear product priorities.
• Monitor and respond to evolving communication patterns, including shifts in SMS/MMS usage and adoption of third-party messaging platforms.
• Evolve the product as new software capabilities, regulations, and platform integrations become available.

Experience & Feature Ownership

• Own the end-to-end experience for in-vehicle communications, including calling and messaging flows, interaction states, and edge cases.
• Define user experiences for making and receiving calls, reading and composing messages, notifications, and handoff between voice and touch interactions.
• Partner with UX, UI, and Brand teams to deliver clear, intuitive, and distraction-aware communication experiences.
• Work closely with engineering to deliver features that are robust, performant, and production-ready.

Customer Insights & Product Analytics

• Use user research, usability testing, and in-vehicle studies to understand how customers communicate while driving.
• Analyze product analytics to assess usage patterns, feature adoption, error rates, and performance.
• Use insights to refine interaction models, improve reliability, and guide future feature development.

Technical Collaboration

• Collaborate with architects and engineers to understand system architecture, telephony stacks, messaging frameworks, and third-party integrations.
• Ensure product requirements are feasible, clearly defined, and aligned with platform and regulatory constraints.
• Manage dependencies with mobile connectivity, voice assistants, infotainment platforms, and external service providers.

Cross-Functional Leadership

• Align with UX, Engineering, Legal, and Vehicle Program teams on priorities and delivery plans.
• Communicate product direction, tradeoffs, and decisions clearly to stakeholders.
• Drive execution through strong product judgment, customer empathy, and data-driven decision-making.

What Success Looks Like

• Drivers can easily and safely make and receive calls and messages while driving.
• Communication experiences feel intuitive, reliable, and well-integrated with the vehicle.
• Messaging and calling features perform consistently across devices and platforms.
• Product decisions reflect real customer behavior and measurable outcomes.
• UX, Engineering, and Program partners see you as the clear owner of the Communications Hub product.
• In-vehicle communications become a trusted and competitive part of the overall infotainment experience.